TELUS Digital

Description
The purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
Key Skills And Experience
<ul>
<li>Minimum D3 in any major (all majors are welcome)</li>
<li>Excellent communication skills in English and Malay Language (written, spoken, listening, and reading) with at least B2 proficiency in both languages.</li>
<li>New graduates are welcome.</li>
<li>No experience required. But it will be a plus point if you have it.</li>
<li>Being able to start working immediately is a strong plus.</li>
<li>BPO experience is a plus.</li>
<li>Must be willing to work in a shifting schedule</li>
<li>Willing to undergo training.</li>
<li>Willing to work weekends and public holidays</li>
<li>Willing to be placed in Denpasar, Bali (full WFO)</li>
</ul>
Responsibility
<ul>
<li>Review all user generated content on your platform, including text chats, images, videos, and comments.</li>
<li>Assess whether the content adheres to community guidelines, make sound a judgment call, and remove any material that violates the standards.</li>
<li>Manages content safety for short-video products to ensure compliance with legal standards.</li>
<li>Knowledgeable and possesses a deep understanding of the policies and procedures and ensures swift action to identify and remove inappropriate content before it can cause damage.</li>
<li>Manages and addresses inappropriate content reports, applies company policy.</li>
<li>Coordinate with supervisors to deal with contents violating community guidelines and update operations standards</li>
<li>Perform audit of contents received for sharing on social media uploads</li>
<li>Review online videos / content / complaints / legal notices received from end-customer on incorrect decisions taken related to copyright work materials</li>
<li>Review and update content on popular social media platforms</li>
<li>As per the role: there is possibility to be exposed to potentially harmful or sensitive content in each shift. Personal traits and self management skills are needed to manage unique risks at a fast-paced environment within the industry.</li>
</ul>
Benefit
<ul>
<li>Attractive basic salary</li>
<li>BPJS Kesehatan and BPJS Ketenagakerjaan</li>
<li>Private Health Insurance</li>
<li>Monthly internal events</li>
<li>Paid leave</li>
<li>Career path</li>
<li>International, fun, and professional working environment:</li>
<li>Working closely with experienced foreign experts;</li>
<li>Free drinks (coffee, mineral water, etc.)</li>
<li>Training and career development opportunities;</li>
<li>Sport activities and game room.</li>
</ul>
Working Location:
Imam Bonjol No 502, West Denpasar, Bali
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data &amp; AI, Digital Experience &amp; IT, CX Management and Trust &amp; Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About Company:
TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data &amp; AI, Digital Experience &amp; IT, CX Management and Trust &amp; Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer Statement
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
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Content Moderator (Malay Speaker)

Content Moderator (Malay Speaker)

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