Content Operations Coordinator

Who you are

• Experience in content operations, project coordination, marketing administration or a similar role
• Exceptional attention to detail and organisational skills
• Strong Microsoft Office and reporting skills
• Experience managing large volumes of information and assets
• Ability to prioritise and manage multiple tasks simultaneously
• Strong communication and stakeholder management skills
• Experience using Digital Asset Management (DAM) platforms
• Experience supporting retail, marketing or eCommerce teams
• Understanding of metadata, tagging and asset governance principles
• Experience working within content production environments

What the job involves

• We are looking for a highly organised Content Operations Coordinator to support content delivery, asset management and workflow administration activities
• Working closely with Content Managers, Project Managers and supplier teams, you will help ensure content assets are accurately managed, tracked and governed throughout their lifecycle. You will play an important role in maintaining operational accuracy, supporting quality assurance processes and providing visibility across content delivery activities
• This role would suit someone with strong administrative, content operations or project coordination experience and exceptional attention to detail
• Asset & Content Administration
• Support the collection, organisation and management of content assets
• Coordinate asset uploads and maintenance within DAM platforms
• Ensure assets are correctly tagged, categorised and maintained
• Support content publishing and asset governance activities
• Workflow Coordination
• Track the progress of content enrichment activities and asset deliveries
• Maintain project trackers, delivery schedules and workflow documentation
• Coordinate with suppliers and stakeholders to ensure information is current and accurate
• Escalate delivery issues where appropriate
• Quality Assurance Support
• Support QA checks across content, metadata and asset libraries
• Ensure assets meet agreed naming conventions and governance standards
• Assist with publishing validation and post-publication checks
• Maintain consistency and accuracy across content records
• Reporting & Operational Support
• Maintain reporting tools, dashboards and project trackers
• Support data sheet management and content administration tasks
• Produce regular status updates for project stakeholders
• Ensure accurate record keeping across all activities
• What Success Looks Like:
• Accurate and well-maintained asset and content records
• Improved visibility across workflow and delivery status
• High standards of quality, governance and data accuracy
• Efficient support for publishing and content administration activities
• Strong operational support for the successful delivery of the Content Enrichment Initiative

Benefits

• Work from home
• 25 Days Holidays + Bank Holidays
• Wellbeing at ITG: From employee Wellbeing Days to company-wide initiatives, your wellbeing is our top priority
• Tech: Our cutting-edge technology empowers people to be their creative best
• Discounts: Save money with some of the biggest brands around
• Enhanced Sick Pay: For when you're not quite feeling yourself
• Health Insurance
• Referral Programme
• Welcome Packs