Content Operations Senior Analyst

Key Skills: MySQL, Content Management System, Troubleshooting, Configuration

Roles and Responsibilities:

• Own end-to-end configuration of complex, multi-component content across platforms, ensuring alignment with business requirements.
• Interpret business inputs, map data variables, and prepare configuration structures that support accurate mail-merge and operational workflows.
• Partner with operations and technology teams to design validation steps and execute test plans prior to content release.
• Maintain clear and structured documentation, including SOPs and operational references, to ensure repeatability and reduce errors.
• Enforce content governance and configuration standards by validating inputs and logic structures against defined conventions.
• Support onboarding and alignment of peers by promoting standards and best practices across content operations.

Skills Required:

• 3-5 years of experience in content operations, configuration, or CMS administration.
• Strong hands-on experience with Content Management Systems and configuration workflows.
• Proficiency in MySQL for querying, validation, and troubleshooting data issues.
• Ability to translate business requirements into structured configuration logic and scalable solutions.
• Experience in troubleshooting content, configuration, and release-related issues.
• Strong understanding of mail-merge processes and data variable mapping.
• Experience designing and executing validation steps and test plans before release.
• Strong documentation skills to maintain SOPs and operational references.
• Good communication skills to collaborate with operations and technology teams.

Education: Bachelor's degree or equivalent experience in a relevant field.