Content Operations Specialist

Content Operations Specialist

6 month contract

Hybrid in Waltham, MA

PART TIME: Tuesday - Thursday, 3 DAYS per week

Mostly remote, occasional on-site meetings

Must be able to work on a W2

Summary

Our client, a healthcare organization, has engaged GForce Life Sciences to provide a Content Operations Specialist. This role will support the end-to-end management of promotional digital content, with a primary focus on Medical, Legal, and Regulatory (MLR) / Copy Clearance Committee (CCC) coordination, content readiness, and operational excellence. The position involves acting as a liaison between Brand Marketing, agency partners, CCC, and Digital Operations teams to ensure efficient review, approval, and deployment of promotional materials.

Duties / Expectations of Role

• Coordinate end-to-end MLR/CCC submission activities for promotional and digital assets, including two website migrations to a new platform.
• Ensure promotional materials meet submission requirements, including annotations, references, screenshots, metadata, and supporting documentation.
• Manage submission timelines, review cycles, certification, and stakeholder communications; facilitate incorporation of CCC feedback through approval and implementation.
• Identify and resolve content readiness gaps prior to submission to minimize review delays.
• Guide promotional assets through development, review, approval, and publishing workflows; maintain asset status and documentation within approved systems.
• Support website migration initiatives by organizing content, reviewing manuscripts, validating metadata, and ensuring content is submission-ready.
• Partner with development, content, and brand teams to ensure content accuracy and regulatory compliance during migration.
• Serve as a primary contact between Brand Marketing, agency partners, Operations teams, and CCC reviewers, facilitating communication, timelines, and dependencies.
• Support process improvements by suggesting operational enhancements, developing SOPs, templates, and reusable content strategies to improve efficiency and scalability.

Mandatory Requirements

• Bachelor's degree or equivalent professional experience.
• 3+ years supporting content operations, promotional review, marketing operations, or project management within the pharmaceutical, biotechnology, or healthcare industry.
• Experience coordinating MLR, MRC, or CCC review processes for promotional materials.
• Strong understanding of pharmaceutical promotional content lifecycle and regulatory approval processes.
• Exceptional organizational skills and attention to detail.
• Proven ability to manage multiple projects and priorities.
• Strong written and verbal communication skills.
• Experience working with cross-functional teams and external agency partners.
• Familiarity with content management, digital asset management, and workflow platforms such as Veeva PromoMats, Adobe Workfront, or Adobe Experience Manager.

Preferred Qualifications

• Experience supporting digital content, website, or omnichannel marketing programs.
• Knowledge of modular content strategies and content reuse frameworks.
• Support for website migration or digital modernization projects.
• Understanding of pharmaceutical compliance and promotional submission requirements.