Content Operations Support

Position Summary

The Content Operations Support team provides essential operational assistance by performing a wide range of clerical and technical tasks. Team members work under the guidance of managers, supervisors, or designated leads and may collaborate with internal customers as well as staff across all levels of the organization.

Responsibilities include general business/office procedures, electronic input, and editing, as well as researching, analyzing, and determining the appropriate information for all document types. Candidate will also be responsible for ensuring all data and information output of Content Operations is in a computer-readable form. Ensures all data for users is consistent, accurate, and published within the currency and quality standards established by the oganization. The Management team will provide task lists for specific job functions. Although the tasks are separate, cross-training may occur.

Job Responsibilities:

1. Perform scanning, wanding, light repairs, and sorting. Initial data entry, pagination, resolving diagnostic warnings and errors. Supports daily production check-ins.
2. Performs initial bib/abstract data entry for documents.
3. Investigates and corrects errors. Perform audits of documents or processes as needed.
4. Monitors and prioritizes production work in process in the Primary Literature Preparation group to ensure that production currency and schedules are met.
5. Assists and collaborates with other content acquisition operations that impact production and Company database building.

Qualifications:

• High school graduate or equivalent. Some college-level courses are a plus.
• Strong attention to detail and problem-solving skills.
• Ability to manage time effectively and prioritize responsibilities.
• Ability to work independently to perform routine assignments.
• Demonstrated ability to work with computers. Proficient with video conferencing, instant messaging, email, calendar scheduling, word processing, spreadsheets, and document sharing software.
• Demonstrated excellent communication skills.
• Aptitude and interest for learning and using various web-based and/or proprietary computer applications.