Content rating Generalist Professionals

Designation: Content Rating Generalist (SPE)

Business Vertical: IOA

Reporting Manager: Team Manager (TM)

Location: India

Typical Background: 2 4 years in HR domain with experience reviewing HR content

Role Purpose: Ensure AI-generated HR responses are accurate, safe, and context-aware using rubrics and practical HR knowledge.

Core Responsibilities:

Review and validate AI-generated HR outputs for accuracy, tone, and safety.

Compare model responses, flag ambiguities, and suggest improvements.

Escalate bias/sensitive language and support calibration efforts.

Must-Have Experience:

Exposure to core HR processes.

Familiarity with HR systems, case tools, and content platforms.

Strong fluency in English and analytical review skills.

MINIMUM QUALIFICATIONS:

Bachelor s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.

2 4 years in HR domain with experience reviewing HR content.

Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.

Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.

Strong focus on quality of work and attention to detail.

Excellent written, verbal and presentation communication skills.

Exposure to core HR processes , Working knowledge of HR and CMS systems

Familiarity with HR systems, case tools, and content platforms.

Open to work in 24 7 shifts & on call rotation

Strong fluency in English and analytical review skills.

PREFERRED QUALIFICATIONS:

Certification in HR or Quality Management (e.g., SHRM, HRCI, Six Sigma).

Experience with AI-driven HR tools or exposure to conversational AI platforms.

Knowledge of global HR compliance standards (GDPR, DEI guidelines, PII handling).