Content Review/Moderation under E-commerce project

Job Summary

We are looking for a Content Moderator/ Reviewer to join our E-Commerce project. The role is responsible for reviewing, monitoring, and moderating user-generated content, product listings, images, reviews, and other online content to ensure they comply with the platform's policies, community guidelines, and quality standards.

The ideal candidate should have strong attention to detail, good judgment, and the ability to make consistent decisions when handling sensitive or policy-related content.

Key Responsibilities

• Review and moderate product listings, descriptions, images, customer reviews, seller content, and user-generated content based on established policies and guidelines.
• Identify and take appropriate action on content that violates e-commerce policies, community standards, or platform guidelines.
• Ensure product and seller content meets required quality, accuracy, and compliance standards.
• Detect and escalate potentially harmful, misleading, fraudulent, prohibited, or inappropriate content.
• Apply moderation policies consistently and accurately across different types of content.
• Conduct content reviews within the required SLA, productivity, and quality targets.
• Perform repetitive content-review tasks while maintaining a high level of accuracy and attention to detail.
• Escalate complex or unclear cases to the appropriate team for further review.
• Maintain confidentiality when handling sensitive or restricted content.
• Provide accurate documentation and tagging of moderation decisions where required.
• Stay updated on changes to content policies, moderation guidelines, and e-commerce standards.
• Participate in calibration sessions, coaching, and quality improvement activities.
• Work closely with QA, Operations, and other support teams to maintain overall moderation quality.

The Content Moderator may be required to review:

• Product listings and descriptions
• Product images and videos
• Customer reviews and ratings
• Seller information and content
• Promotional and advertising content
• User-generated content
• Comments and messages
• Potentially misleading or fraudulent listings
• Prohibited or restricted products
• Copyright or intellectual-property-related content
• Spam and inappropriate content

Remuneration Package: RM 3k - RM 3.5k (depends on exp)

• Other allowance will be discussed during the interview session

Working Location: Sunway Visio Tower, Lingkaran Sunway Velocity

Operation Hours: 10pm - 10am (Permanent Night Shift)

Working Day: 5 days’ work with 2 days off. Off days on rotational basis.

Pay: RM3,000.00 - RM3,500.00 per month

Application Question(s):

• Remuneration Package starts from RM 3,000

Experience:

• content review: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: In person