Content Services Support Associate I

Syndigo gets great products chosen. Every choice in commerce, whether by a shopper, a search engine, a marketplace, or an AI assistant, is made on product data, and our software makes that data complete and trusted and moves it across the industry's largest two-sided commerce network: 15,000+ brands and 3,500+ retailers. Companies like AutoZone, Colgate-Palmolive, Dole International, Unilever, and Walgreens trust Syndigo to get their products chosen. Learn more at  www.syndigo.com .

**This is a remote position for candidates located in Portugal only**

The Content Services Support Associate I

will play a key role in our production organization by acting as the primary point of contact between Customer Care and Production teams to ensure the effective investigation and resolution of client claims and requests.

This role is responsible for analyzing claims & requests (internal and external), coordinating cross-functional teams, identifying root causes, and driving timely resolutions while ensuring compliance with production standards and customer expectations.

 

The position contributes to continuous process improvement, operational excellence, and customer satisfaction through effective communication and collaboration.

 

HOW WE’LL BE WINNING TOGETHER DAY TO DAY

• Ensure claims are reviewed, processed, and resolved in accordance with Production guidelines and Syndigo quality standards
• Act as a liaison between Production and Costumer care to resolve clients' requests
• Identify gaps and suggest solutions by using Production Tools or collaborating with other departments and production teams when needed
• Drive operational improvements by identifying recurring claim trends, proposing process enhancements, and supporting initiatives that improve customer satisfaction and production efficiency
• Collaborate in processes and documentation revision when needed
• Contribute to team goal-setting and future strategic vision
• Support the implementation of new processes, systems, and operational changes while helping ensure smooth adoption across teams
• Other duties as assigned

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

• 2+ years of professional claims, ticketing, case management, customer support, content operations, or related experience

• Fluency in English, with strong written and verbal communication skills, and the ability to adapt messaging for different audiences

• A

  curious

  and

  investigative

  mindset

  with

  the

  ability

  to

  identify

  root

  causes

  and

  propose

  effective

  solutions

• Ability

  to

  work

  autonomously,

  be

  proactive,

  evaluate

  situations,

  and

  make

  informed

  decisions

• Familiarity

  with

  data

  analysis

  tools,

  reporting

  platforms,

  AI-assisted

  tools,

  Excel,

  SharePoint,

  and

  other

  Microsoft

  365

  applications

• Familiarity

  with

  the

  Atlassian

  Suite

  and

  Jira;

  experience

  with

  ticketing

  systems

  is

  a

  plus

• Ability

  to

  balance

  competing

  priorities,

  manage

  multiple

  workstreams

  simultaneously,

  and

  maintain

  a

  high

  level

  of

  accuracy

  and

  attention

  to

  detail

• Strong

  technical

  problem-solving

  skills

  and

  technology

  knowledge

• Ability

  to

  collaborate

  with

  internal

  and

  external

  stakeholders

  to

  monitor

  project

  progress,

  troubleshoot

  issues,

  and

  provide

  regular

  status

  updates

• Demonstrated

  ability

  to

  work

  accurately

  in

  a

  fast-paced

  environment,

  manage

  multiple

  responsibilities,

  maintain

  attention

  to

  detail,

  and

  adapt

  quickly

  to

  changing

  priorities,

  workflows,

  and

  operational

  requirements

• Interest in consumer electronics, technology products, or product content management preferred

We offer a competitive, globally aligned benefits package designed to support your wellbeing, growth, and work-life balance. This includes generous paid time off, health coverage, and retirement plans tailored to local markets, along with learning opportunities through tuition reimbursement. Employees also benefit from programs like donation matching, volunteer time off, referral bonuses, and flexible perks such as Flex Fridays—helping you thrive both at work and beyond. Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity.

Budgeted Salary Range: : €14.000 EUR - €15.979,68 EUR

Diversity, Equity & Inclusion

To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.  Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!

All are welcome here and we invite you to join our team if you are ready to help us continue that growth!

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.