Content Specialist (Knowledge & Learning)

About OneLaw
 
OneLaw is a growing New Zealand software company supporting over 250 law firms nationwide. We build specialist legal practice management software and are proud of the momentum we're creating.
 
At OneLaw, we're passionate about helping legal professionals work smarter through innovative technology. You'll be part of a collaborative, supportive team that values initiative, curiosity and continuous improvement.
 
About The Role
 
At OneLaw, we're looking for a Content Specialist to create the knowledge, training and learning resources that help our customers and teams get the most from our legal practice management software. You'll write, build and maintain content across our Help Centre, LMS, in-product guidance and video learning library.
 
What You'll Do

• Create clear, engaging Help Centre articles, release notes, user guides and in-product content
• Produce video tutorials from scripting through to editing and publishing
• Develop structured learning content, assessments and learning pathways within our LMS
• Keep knowledge-base content accurate, up-to-date and easy to navigate
• Partner with Product, Support, Training and Implementation teams to support new features and product releases
• Incorporate feedback and insights to help improve content quality and customer learning
• Maintain consistent content standards, tone and accessibility across all learning channels

About You
 
You'll thrive in this role if you can take complex software concepts and explain them in a way that's simple, practical and easy to follow.
 
You'll also bring:

• Experience creating technical, educational or knowledge-based content
• Outstanding writing and editing skills
• Strong attention to detail and organisation
• Experience working with knowledge-based platforms such as Zendesk or similar
• Basic HTML/Markdown for formatting and in-product help
• Experience creating video-based learning content using tools like Camtasia or equivalent
• A collaborative approach and genuine curiosity for learning new technologies
• A team-first attitude and good sense of humour

Nice To Have

• Learning Management System (LMS) experience
• Knowledge of instructional design or adult learning principles
• Experience using analytics to measure content effectiveness
• Exposure to software, SaaS, legal tech, accounting or practice management systems
• Experience with advanced video editing, motion graphics, animation and visual design
• Experience incorporating AI tools into content workflows

Why Join Us?

• Help and shape the customer learning experience
• Variety across writing, video, learning design and knowledge management
• Work alongside passionate product and customer teams
• Support a growing software platform used by legal professionals across New Zealand
• Be part of a collaborative, down-to-earth culture where ideas are welcomed

To Apply
 
If you've got a talent for writing, technology, and turning complex information into content people want to read, watch and learn from, we'd love to hear from you.
 
Please apply via SEEK with your CV and a short cover letter.
 
Note: You must be eligible to work in New Zealand to be considered.