Content Writer (CPO)

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Job summary:

• Review design-generated spreadsheets and content matrices to identify opportunities for content reuse before staging assets in the system.
• Operate the CMS back end to create assets in bulk and complete the initial staging of placeholder text.
• Use data synchronization tools to accurately transfer content from spreadsheets into collaborative drafting documents.
• Publish initial staging assets, a mandatory prerequisite for the development team to begin the back-end build process.
• Manage technical localization parameters in the translation management system, applying required system overrides and routing tags.
• Submit drafted content for peer review, editorial quality assurance (QA), and service quality evaluation.
• Request clarification on product terminology from product stakeholders and subject matter experts through the ticketing system
• Troubleshoot failed bulk CMS imports by dividing import files into smaller batches and manually creating assets when necessary.
• Navigate and update technical matrices and large spreadsheets accurately.
• Verify approved requesters and identify the appropriate product launch coordinators using team directories.
• Maintain exceptional attention to detail when performing repetitive technical tasks.
• Review project briefs upon assignment to ensure accurate staging.
• Participate in planning sessions and contribute to the development of plans and programs.
• Troubleshoot basic software import errors.

Who Thrives Here:

• At least one year of experience in data entry, content operations, or technical administration.
• Experience following strict Standard Operating Procedures (SOPs) while maintaining a high level of accuracy in repetitive tasks.
• Basic understanding of content management systems (CMS) or database import processes.
• Experience writing for customer support interfaces, chatbots, or guided workflows is an advantage.
• Experience collaborating with quality assurance (QA) teams and implementing editorial feedback.
• Completion of at least two years of college with no outstanding subjects.
• Strong command of grammar, style guidelines, and user experience (UX) writing principles.
• Ability to collaborate effectively and incorporate constructive feedback from multiple stakeholders.
• Excellent written communication and editing skills.
• Working knowledge of common technology devices.
• Proficiency in Microsoft Office or Google Workspace tools.
• Ability to work effectively in a team-oriented environment.

Why Join Us?

At Cognizant, we don’t just offer jobs—we build careers that thrive in the digital era.

• Growth That Matters – Clear career paths, continuous learning, and opportunities to move into leadership or specialized roles. You’re not just filling a seat—you’re building a future.
• Support That Empowers – A collaborative culture where your voice is heard, your ideas matter, and your well-being is prioritized through strong benefits and work-life balance.
• Impact That Inspires – Work on global accounts that shape industries, influence millions of users, and give you a sense of purpose beyond the paycheck.

Your future starts here—grow, thrive, and make an impact with Cognizant.