Content Writer QC

Role & responsibilities

• Auditahighvolumeof customer interaction tickets on a daily basis for quality and accuracy
• Evaluateresponses for adherence to SOPs, brand guidelines, and communication standards
• Identify errors, gaps, and areas of improvement in agent responses
• Providestructured and actionable feedback to agents and stakeholders
• Ensureconsistency in tone, language, and messaging across all interactions
• Maintaindetailed quality reports and track performance metrics
• Collaborate with internal teams to drive continuous process improvement
• Supportinenhancing overall customer experience through quality control measures

Preferred candidate profile

• Excellent command over the English language (written, verbal, and comprehension)

• Basicunderstanding of Content moderation and ORM-related roles

• Comfortableworking in rotational shifts and rotational weekly offs

• Willingness to work on weekends as per business requirements

• Ability to handle high-volume auditing work with accuracy and consistency

• Strongattention to detail and analytical mindset

• Clearunderstanding and acceptance of the QC (Quality Check) role responsibilities