Content Writing Expert (TL)

Job highlights

• Familiarity with HR systems,case tools,and content platforms. . Open to work in 24 7 shifts & on call rotation
• Bachelor s Degree,Human Resources or equivalent combination of education,training and or relevant work experience
• . 5 8 years in HR domain with experience reviewing HR content

Designation: Content Writing Expert (TL)

Business Vertical: IOA

Reporting Manager: Team Manager (TM)

Location: India

Typical Background: 5 10 years in HR domain, leading QA/content teams with strong governance and stakeholder alignment.

Role Purpose:

Own delivery outcomes, enforce policy standards, and lead governance with client POCs. Drive calibration, reporting, and continuous improvement.

Core Responsibilities:

• Set and monitor quality goals; lead calibration and sampling.

• Approve sensitive content and resolve escalations.

• Publish WBR dashboards and lead RCAs with clear CAPA.

• Govern rubrics, templates, risk logs, and client dependencies.

Must-Have Experience:

• Proven leadership in HR service ops with measurable quality impact.

• Strong policy interpretation, content governance, and risk control.

• Executive-ready communication and stakeholder alignment

MINIMUM QUALIFICATIONS:

• Bachelor s Degree, Human Resources or equivalent combination of education, training and or relevant work experience.

• 5 8 years in HR domain with experience reviewing HR content.

• Strong consulting skills with all levels of management and the ability to articulate concepts and organizational perspectives in a clear and concise manner.

• Ability to work independently, achieve deliverables within tight timeframes, and work effectively in a diverse, collaborative environment.

• Strong focus on quality of work and attention to detail.

• Excellent written, verbal and presentation communication skills.

• Exposure to core HR processes , Working knowledge of HR and CMS systems

• Familiarity with HR systems, case tools, and content platforms.

• Open to work in 24 7 shifts & on call rotation

• Strong fluency in English and analytical review skills.

PREFERRED QUALIFICATIONS:

• Certification in HR, Policy Governance, or Quality Management (e.g., SHRM-SCP, Six Sigma).

• Proven experience in leading content governance and calibration initiatives for global HR processes.

• Expertise in risk management and compliance for sensitive HR content across regions.