Contents Technician

Job Summary

The Operations Technician will help and support the Supervisors with conducting daily tasks in a timely manner. The position will play a crucial role in assessing, documenting, and restoring damaged individual property in homes and businesses.

Essential Job Duties and Responsibilities

• Receive and follow Work Order(s) provided by Lead Technician.

• Load the work vehicle with equipment, products, and supplies needed for each project.

• Respond promptly to emergency operations projects and perform on-site assessments.

• Set up staging area and equipment for each project.

• Monitor and take readings of the exterior, AC, and chamber.

• Maintain accurate records and documentation of all work performed, ensuring compliance with company and industry standards.

• Coordinate and communicate effectively with customers and team members throughout the project.

• Evaluate the condition of equipment and notify Lead Technician of any issues.

• Ensure that operational activities are conducted according to established protocols and standards.

• Follow safety protocols and guidelines to ensure a safe working environment for yourself and your colleagues.

• Clean, deodorize, and restore various contents, including electronics, furniture, clothing, and personal items.

• Assist in the setup and breakdown of job sites.

• Provide exceptional customer service and represent the company with professionalism.

Knowledge, Skills, and Abilities Requirements

• Proficient in the English language.

• Bilingual abilities are considered an advantage.

• Clear criminal background record.

• Strong customer service skills.

• Ability to make sound decisions in a fast-paced and dynamic environment.

• Ability to lift and carry 50+ lbs. regularly.

• Valid driver’s license with a clean driving record.

• Basic computer and smartphone proficiency.

Physical and Other Requirements

This is a field position, and working conditions may vary, ranging from extremely hot to cold depending on the climate. The position requires 8-hour days, flexible hours, and occasional extended hours. Daily travel is necessary for customer and vendor visits, and overnight stays may be required on occasion. Reasonable accommodation can be provided to enable individuals with disabilities to fulfill the essential job functions.

Preferred Skills:

• Experience with restoration or insurance claims
• Knowledge of Xactimate or inventory software
• IICRC Certification (Fire/Smoke, Water, Contents) is a plus

Additional Information

This job description is not exhaustive, and employees may be assigned other related business duties by their immediate supervisor or other management as needed. The Frontier Services Group retains the right to modify job duties and responsibilities, as necessary. This job description does not constitute a written or implied employment contract. Frontier Services Group is an Equal Opportunity Employer and takes pride in maintaining a diverse workforce.

Why Join Us?

• Competitive pay and benefits
• Opportunities for career growth and training
• Work in a supportive and team-oriented environment
• Make a difference by helping people recover from unexpected events