Continuing Medical Education (CME) Officer

The Continuing Medical Education (CME) Officer – Laboratory Affairs is responsible for strengthening professional partnerships with hospitals and supporting the organization’s business growth. Working closely with the Business Development and Marketing teams, the role promotes the organization’s capabilities, supports client education initiatives, gathers market and client insights, and contributes to increasing laboratory service utilization.

Key Responsibilities

• Build and maintain strong professional relationships with directors, pathologists, chief medical technologists, clinicians, and other key hospital stakeholders.
• Represent the organization and the Medical Department in hospital meetings, educational sessions, conferences, and other relevant activities.
• Support Business Development and Marketing initiatives focused on increasing laboratory service utilization and strengthening client engagement.
• Contribute to the development, review, and enhancement of client-facing, medical, and educational materials.
• Serve as a key channel for gathering feedback from laboratory and medical department leaders, including insights from NPS surveys and other client feedback platforms.
• Analyze market and client feedback and translate insights into actionable recommendations for service improvement and business development.
• Provide input on new laboratory offerings, service positioning, client engagement strategies, and outreach programs.
• Monitor relevant healthcare, laboratory, and industry trends to support innovation, competitiveness, and continuous improvement.
• Support the planning and implementation of continuing medical and laboratory education programs aligned with organizational and business objectives.

Qualifications:

• Graduate of Medical Technology, Allied Health, Life Sciences, or another related Science discipline.
• At least three (3) years of relevant professional experience, preferably in a CME, medical representative, laboratory, healthcare, medical affairs, or related role.
• Strong communication, relationship-building, presentation, and stakeholder management skills.
• Ability to gather, analyze, and translate client and market feedback into actionable business recommendations.
• Strong understanding of laboratory services and the healthcare environment is an advantage.
• Willingness and flexibility to work in the field and attend hospital meetings, educational activities, and client engagements as required.