Contract Administrator / Program Coordinator

Position Summary

Serves as the single, designated point of contact between PFS and the District for day-to-day coordination of the Medical Record Review and Consultative Examination (CE) contract. Owns overall contract performance, escalation handling, and coordination across scheduling, billing, and compliance functions.

Key Responsibilities

• Coordinate all daily activities between PFS and the District's Disability Claim Examiners and Contracting Officer's Representative.
• Serve as the primary point of contact for resolving day-to-day operational issues, including billing questions and kept/broken/cancelled appointment matters.
• Function as the Key Personnel contact identified in the proposal as responsible for coordinating services between the District and PFS.
• Monitor overall contract deliverable timeliness (2-hour record review turnaround, 10/14-day CE report turnaround) and intervene when performance is at risk.
• Interface with the Contracting Officer (CO) and Contract Administrator (CA) on contract administration matters, invoicing status, and deliverable disapprovals.
• Coordinate corrective action and resubmission of any deliverable disapproved by the District within the required 14-business-day window.

Minimum Qualifications

• Bachelor's degree in healthcare administration, business administration, or related field, or equivalent experience.
• 3+ years managing government or healthcare services contracts.
• Strong working knowledge of SSA disability determination processes preferred.
• Excellent written and verbal communication skills for interfacing with government contracting staff.