Contract and PO Operations

Role & responsibilities

Contract & PO Operations

• Process contract, amendment, renewal, termination, and purchase order requests.
• Prepare and submit transactions in applicable contract and procurement systems.
• Manage requests through approval, signature, execution, and closure stages.
• Track progress and proactively resolve bottlenecks to meet agreed timelines.

Quality, Compliance & Governance

• Validate request documentation for completeness and accuracy.
• Ensure adherence to contracting, procurement, and compliance requirements.
• Maintain audit-ready records and supporting documentation.
• Escalate risks, exceptions, and non-standard scenarios appropriately.

Stakeholder Management

• Serve as the primary operational contact for assigned requests.
• Provide timely updates and follow-ups with business stakeholders and approvers.
• Communicate risks, delays, and required actions clearly and professionally.

Operational Excellence

• Maintain accurate tracker and system updates.
• Meet SLA, quality, and productivity targets.
• Contribute to process improvements, automation initiatives, and knowledge management activities.
• Support cross-training and business continuity efforts.

Required Skills

• Contract and Purchase Order operations knowledge.
• Strong attention to detail and data accuracy.
• Excellent organizational and communication skills.
• Proficiency in Microsoft Excel and collaboration tools.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem-solving and stakeholder management skills.

Success Measures

• SLA adherence and turnaround time.
• Quality and accuracy of transactions.
• Compliance and audit readiness.
• Tracker accuracy and data integrity.
• Stakeholder satisfaction.
• Contribution to process improvement initiatives.

Preferred candidate profile