Contract Buyout Specialist

About the Role

SolarZero is looking for a Contract Buyout Specialist to join our Customer Operations team in Auckland. This is a commercially-focused, consultative role where you'll be the trusted point of contact for customers weighing up their contract options, whether that's staying on their SolarZero subscription or buying out their solar system outright.

You'll build rapport quickly, understand each customer's individual circumstances, and provide honest, transparent advice that puts their best interests first, all while working towards SolarZero's goal of converting eligible customers to ownership. You'll own the relationship end-to-end, from first conversation through to a smooth, well-managed completion for customers who choose to buy out their contract.

What You'll Be Doing

• Proactively engaging eligible customers (inbound and outbound) to discuss their contract and ownership options
• Managing a pipeline of customer conversations from first contact through to decision and completion
• Providing clear, balanced advice on the costs, savings and implications of each option
• Owning the end-to-end buyout completion process: preparing contracts, invoices and legal paperwork, and coordinating any required site visits
• Liaising with Finance to ensure accurate invoicing and reconciliation
• Maintaining accurate CRM records and keeping customers informed at every step
• Meeting conversion and sales KPIs while maintaining high standards of ethics and compliance
• Sharing customer insights and trends with the wider team to help shape strategy

What We're Looking For

• 1–2+ years' sales experience in a targeted, KPI-driven environment
• Experience in contract retention or account management is a plus
• An ethical, transparent approach to selling the benefits of a technical product
• Confidence having high-value financial conversations with customers
• Strong administrative skills — comfortable managing contracts, invoicing and paperwork accurately
• Excellent written and verbal communication, with the ability to simplify complex options
• Proficiency with Google Suite, Microsoft Office and CRM systems (Salesforce preferred)
• Strong organisational skills and the ability to manage multiple cases at different stages
• A genuine interest in renewable energy
• A proactive, adaptable team player who thrives under pressure and takes ownership of their workload

Why SZ Servicing

SZ Servicing is responsible for managing the 15,000 SolarZero customers who access solar like a subscription. We manage day to day operations like billing, maintenance and customer support. Join a team that's helping New Zealanders access clean, affordable energy, and play a key role in guiding customers through one of the most important decisions in their solar journey.

Hours and Location

• 40 hours per week
• Auckland CBD based: Some flexibility available to work from home once up to speed with role
• Flexibility of hours to align with customer availability, including some evening and weekend hours
• 6-month contract, with potential to extend

Please note: We're eager to find our newest team member, so this role may close early if we find the right fit.