[Contract] Customer Service Associate

About Us:

The Learning Lab ("TLL") is a leading education platform in Southeast Asia and the #1 market leader in Singapore's premium tuition and enrichment sector. We believe learning should nurture confidence and inspire a lifelong love for learning. Guided by our core values of Trust Each Other, Love What We Do, and Lead by Example, we're committed to building a workplace where people collaborate, grow, and strive for excellence together. If you're passionate about education and making a meaningful impact on every student's learning journey, we'd love to hear from you.

About the Job:

As a Customer Service Associate, you'll play a key role as the first point of contact for our customers while supporting the smooth day-to-day frontline operations at our front desk. We are looking for someone who presents a professional image, provides accurate information, and enjoys interacting with people. Above all, we seek someone with a genuine passion for delivering high-quality customer service.

Accountabilities, Responsibilities, and Main Duties:

• Create memorable first impressions by warmly welcoming customers
• Professionally manage customer enquiries through walk-ins, phone calls, emails, and other channels with care
• Take ownership in understanding customer needs by providing timely and effective solutions
• Support the day-to-day operations of the centre, including registrations, scheduling, attendance tracking, and customer record management using the CRM system
• Collaborate with teams across TLL to ensure smooth operational flow and seamless customer experience
• Thrive in a collaborative and fast-paced environment where teamwork and exceptional service are valued

Requirements:

• Possess at least a Diploma in any field
• Able to work with 3 weekdays and 2 weekends schedule and shift hours
• Proficient in English and bilingual to communicate effectively with customers
• Computer literacy
• Candidates who have worked in the hospitality and service industry are preferred
• Able to work in a fast-paced environment
• Possess emotional maturity and passion for customer service
• Equipped with good mediation and persuasive skills
• Positive, outgoing personality with a professional disposition

What we Offer:

• A comfortable and welcoming work environment with primarily seated duties
• A supportive and collaborative team, paired with a buddy system to guide and support you as you build confidence in your role
• Structured on-the-job training to equip you with the knowledge and skills needed for success
• Clear opportunities to grow your career by developing your skills, taking on new responsibilities, or exploring opportunities across different functions