Contract- End User Computing (EUC Engineer)

Contract Role

Banking experience is advantageous

The Senior End User Computing Engineer will be responsible for architecting, implementing, and managing a comprehensive range of end-user computing devices including desktops, laptops, tablet (eg: iPads). This role focuses on migration projects, performance optimization and the integration of various EUC technologies. The ideal candidate should have extensive experience in EUC solutions and technical leadership.

Key Responsibilities:
Solution Architecture:
Design and architect end user computing solutions encompassing physical desktops, laptops, tablets (iPads), virtual desktops and think clients. Develop detailed technical specifications and deployment strategies.

Device Management:
Implement and manage a variety of

EUC devices

including windows PCs, iPads, Thin Clients. Ensure efficient provisioning, configuration, and lifecycle management.

Virtual Desktop Infrastructure:
Lead the implementation and management of thin client and VDI solutions, including VMware Horizon. Optimize performance and ensure high availability.

Operating System Deployment:
Oversee the deployment and management of operating systems (Windows 10/11) using tools such as MECM, Altiris, Intune, and other device management solutions.

Migration Projects:
Lead and manage complex migration projects involving transitions from on premises to cloud-based solutions, upgrade of operating systems and migration of applications and user data across varies devices.

Automation and Scripting

: Utilize scripting languages to automate provisioning, configuration, and management tasks. Develop scripts for bulk deployments and device managements.

Performance Optimization:
Monitor and analyze the performance of EUC environments. Implement optimization techniques to enhance system efficiency, reliability, and user experience across all devices.

Security and Compliance

: Implement and manage security measures for EUC environments, including endpoints protection, encryption, secure access and compliance with organizational policies and industry regulations.

Technical leadership:
Provide expert guidance and technical leadership on EUC technologies.

Conduct design reviews

, technical discussions, and lead cross-functional teams in implementing solutions.

Troubleshooting and Support:
Address and resolve complex technical issues related to EUC devices and environments, perform root cause analysis, and implement corrective actions to prevent recurrence.

Documentation:
Develop and maintain comprehensive documentation, including architecture diagrams, deployment guides, device management procedures and troubleshooting documentation. Ensure knowledge transfer to relevant teams.

Training and Mentoring:
Provide training and mentorship to junior team members and end users on new technologies, device management practices and best practices.

Responsibilities:
Experience: 8+ years of experience in end-user computing, including significant experience in designing and implementing EUC solutions across a diverse range of devices and leading migration projects.

Operating systems:
Extensive experience with Windows 10/11, iOS

VDI Solutions:
Advanced knowledge of VMware Horizon, Microsoft Azure Virtual Desktop, Thin clients

Device Management:
Proficiency in managing desktops, laptops, thin clients using Microsoft End Point Manager (Intune), MECM, Altiris and Mobile Device Management Solutions.

Security:
Experience with endpoint security solutions, encryption technologies and security best practices.

Problem-Solving:
Excellent problem-solving skills with a focus on troubleshooting complex technical issues across multiple devices.

Communication:
Strong verbal and written communication skills, with the ability to present technical concepts to non-technical stakeholders.

Leadership:
Demonstrated leadership abilities, including experience leading cross-functional teams

and mentoring junior staff

ICON OUTSOURCING