Contract Logistics Shift Leader (Warehouse Operations+ Customer Service)

How you create impact

To ensure the smooth operation of the warehouse through leading an operational team. The activities needed to deliver these objectives include:

• To manage, plan, organize, staff, + direct warehouse activities attending to HR issues such as absence, attendance, sick leave etc. this will include assessing workloads within the allocated team + allocating resources adequately on a day to day basis
• To achieve your key performance indicators (KPI) in the areas of management, productivity, + customer service and to ensure your teams deliver against their KPI.
• To ensure that all company equipment + assets are handled + operated in a responsible manner at all times.
• To ensure that all team members are compliant with all Health + Safety policies + processes at all times.

What we would like you to bring

You bring strong people leadership skills, hands-on warehouse experience, and a safety-first mindset to lead operational teams effectively.

We’d like you to bring:

• Proven experience in a warehouse or Contract Logistics operational role, ideally in a shift leadership or supervisory capacity.
• Strong people management skills, including experience leading diverse and outsourced workforces.
• Solid understanding of warehouse operations, productivity management, and KPI tracking.
• A proactive, solutions-oriented mindset with the ability to anticipate and resolve issues on the floor.
• Strong commitment to operational safety, compliance, and quality standards.
• Ability to communicate clearly, lead by example, and engage teams effectively.
• A structured and disciplined approach to planning, execution, and follow-up.