Contract Management Specialist

Short Company Description ALD Automotive & LeasePlan unveil Ayvens, our new global mobility brand which unites the two companies together under a single common brand. This new brand represents another strategic milestone in the companyaEUR(TM)s development to become the leading global sustainable mobility player.

With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals.

At ALD Automotive | LeasePlan, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. In everything we do, weaEUR(TM)re guided by the principles of authenticity, curiosity, commitment, and collaboration. We aim to foster an organization that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

ALD Automotive | LeasePlan will rebrand to Ayvens across all 44 countries by 2025.

Requirements

• Excellent communication skills
• Strong analytical skills, an ability to solve a problem with a win-win negotiation approach
• English and French (advanced reading and writing)
• Intermediate MS Office (Excel, Access) skills
• Familiarity with SAP ERP systems and tools would be an advantage
• Nice to have: University degree/diploma (e.g. in business, management, economics, etc)

Responsibilities

• Create Master Leasing Agreement and Individual Contract draft; upload and initiate electronic contracts signing. Ensure all contracts, addendums & other legal documents are set up in NOLS as per the current applicable processes, accurately and in a timely manner
• Performs contract setup/processing/maintenance/changes within agreed SLAs
• Assures interface between support sales, support business, delivery organizations, process development and the customer A. Assures that the contracts are handled correctly from a commercial and legal point of view
• Responsible for carrying out a high-quality customer service by creating robust documentation and process mapping and be part of an end to end support of transition
• Keeping the systems up to date from a contract administration stand point and assume responsibility for the quality measures of the data in the systems
• Provide resolution to all queries coming from internal stakeholders (Commercial, Back office, credit and order delivery teams)