Contract Manager

About us

Silver Track Cleaning and Facility Services is a leading provider of comprehensive cleaning and facility management solutions across Victoria. We pride ourselves on delivering exceptional service quality, maintaining high standards of professionalism, and building lasting relationships with our clients. Our team is dedicated to creating clean, safe, and well-maintained environments that exceed client expectations. We are committed to supporting our staff through ongoing training, career development, and a positive workplace culture.

About the role

We are seeking an experienced Contract Manager to join Silver Track Cleaning and Facility Services in Bundoora, Victoria. This is a full-time position that offers a unique opportunity to lead and manage cleaning and facility services operations across a designated area. As Contract Manager, you will be responsible for overseeing team performance, ensuring service quality, managing client relationships, and driving operational efficiency. This role is strategically important to our business, as you will directly impact client satisfaction, staff engagement, and profitability across your assigned territory.

What you'll be doing

• Supervise and manage cleaning and facility services teams across the assigned area, ensuring compliance with safety standards and company policies
• Monitor service delivery quality and ensure all work meets or exceeds client specifications and expectations
• Recruit, train, mentor and develop team members, fostering a culture of professionalism and continuous improvement
• Manage client relationships, address concerns promptly, and work to retain and expand existing contracts
• Schedule staff and allocate resources efficiently to optimise coverage and service delivery
• Oversee inventory management, equipment maintenance, and procurement of cleaning supplies and materials
• Conduct regular site inspections and quality audits to maintain high operational standards
• Prepare reports on operational performance, budgets, and key performance indicators for senior management
• Respond to and resolve client complaints and escalated issues in a timely and professional manner
• Implement health and safety procedures and ensure full compliance with relevant legislation and regulations
• Liaise with head office on matters relating to staffing, training, contracts and operational challenges

What we're looking for

• Proven experience in a supervisory or management role within the cleaning services or facility management industry, minimum 2years.
• Strong leadership and team management skills with the ability to motivate and develop staff
• Excellent communication and interpersonal skills with the ability to build positive relationships with clients and team members
• Demonstrated ability to manage multiple priorities and work independently whilst meeting deadlines
• Sound knowledge of cleaning and facility management practices, equipment, and products
• Understanding of health, safety and environmental regulations relevant to the cleaning industry
• Proficiency with computer systems and ability to use scheduling, reporting and management software
• Customer service focus with a commitment to delivering high-quality service outcomes
• Problem-solving skills and the ability to make sound decisions under pressure
• Valid driver's licence and willingness to travel across the assigned area as required
• Relevant qualifications or certifications in cleaning, facility management, or business management are highly desirable

What we offer

Silver Track Cleaning and Facility Services is committed to supporting our employees with a competitive remuneration package and benefits that promote work-life balance and career growth. We offer:

• Competitive salary commensurate with experience and qualifications
• Opportunities for professional development and further training to advance your career
• A supportive and inclusive workplace culture that values teamwork and innovation
• Flexible working arrangements where possible to support work-life balance
• Staff discounts and employee assistance programmes
• A commitment to occupational health and safety with appropriate support and resources
• Clear pathways for career progression within the organisation
• On-site vehicle + Fuel

We welcome applications from all qualified candidates. If you require any adjustments or alternative formats of information at any stage of the recruitment process, please don't hesitate to contact us.

Apply now

If you are an experienced and motivated professional ready to make a significant impact as an Area Manager, we would like to hear from you. Please submit your resume, cover letter, and contact details through our recruitment portal. We look forward to discussing this exciting opportunity with you.

Email: [email protected]

Phone: 1300 88 00 58

Pay: $65,000.00 – $75,000.00 per year

Work Location: In person