Contract Manager

Mō OCS/1M:

Ki OCS/1M ka aro pū ki te whakaū i ō mātou ake mātāpono: Whakapono (Trust), Whakaute (Respect), Kotahitanga (Unity) me te Whakamana (Empowerment).
Ko tōnā waru tekau ngā tau mātou e mahi ana ki roto i te rāngai nei, he pai mutunga te kounga o ngā mahi Whakapaipai Whare Pākihi, Whakahaere Wāhi Mahi me te ratonga WasteLine Solutions e mahia nei ki ngā rāngai katoa i Aotearoa puta noa ki te ao.
 
About OCS:
OCS is a global leader in facilities management with over 80 years of experience in New Zealand. We provide high-quality cleaning, facilities management, and WasteLine services across diverse sectors—helping organisations maintain safe, efficient, and welcoming environments.

The Role
We are seeking a dedicated and adaptable Contract Manager to oversee a key operation that runs 24 hours a day, 7 days a week. While this is a 40-hour role primarily worked Monday to Friday, flexibility is essential to ensure the smooth and effective delivery of services across all shifts. You will lead and support a diverse team working varied rosters, and be available to respond to out-of-hours queries or issues from both team members and clients when required.
 
Your responsibilities include, but are not limited to:

• Managing day-to-day contract operations to ensure service delivery meets expectations
• Leading, coaching, and supporting staff across multiple shift patterns
• Maintaining strong client relationships and acting as a key point of contact
• Monitoring performance, addressing issues, and driving continuous improvement
• Managing rosters and ensuring adequate staffing across all operational hours
• Responding to out-of-hours calls from team members and clients as needed
• Ensuring compliance with company standards, policies, and procedures
• Supporting a positive, safe, and productive team environment

About You

• Proven experience in a supervisory or management role within operations or facilities services
• Strong leadership skills with the ability to manage teams across varied shifts
• Highly organised, with the ability to prioritise and manage competing demands
• Flexible and responsive, with a willingness to support a 24/7 operation when required
• Excellent communication and relationship-building skills
• Able to remain calm under pressure and resolve issues effectively
• Committed to delivering high-quality service and continuous improvement
• Confident using systems and reporting tools relevant to operational management

This role is subject to pre-employment checks and may require a clean criminal record. Final appointment is contingent on satisfactory results.

Applicants for this position should have NZ residency or a valid NZ work visa. If this sounds like the right role for you, please apply and attach a CV and cover letter.