Contract Support

Job Title Contract Support

Based London

PURPOSE OF THE JOB

Provide a comprehensive financial and administrative service.

Main Duties And Responsibilities 1 Understand, anticipate and deliver customer (internal and external) needs while building

effective relationships.

2 Positively respond to both our internal and external customers through effective

communication and personal accessibility.

3 Understand procedures and processes and operate them to the required standard. Examples

Of These Are

• Ensuring compliance to policies and procedures.
• Ensuring that sales invoices are raised in a correct and timely manner.
• Ensuring that Extra Works jobs are raised, billed and closed in a timely manner at the

correct gross margin.

• Raising purchase orders in line with company requirements.
• Assisting the Contract Manager in the management of WIP and debt.
• Understanding the contract, including scope and terms & conditions.
• Assisting the Contract Manager in ensuring compliance with Health & Safety

requirements, including H&S reporting (e.g. Hazard Reporting) and promoting a safe

working environment.

• Management of helpdesk and asset management systems (e.g. Archibus, Concept,

Maximo)

• Maintaining on site personnel records including training matrixes, holiday and sickness

records and timesheets

• Assist with monthly Client reporting
• Working with the contract manager to help improve the financial standards of the contract

that are measured against monthly key performance indicators

PERSON SPECIFICATION

Education [Essential] A good basic education is essential, with at least GCSE passes in

Maths and English or equivalent.

[Desirable] Higher educational qualifications to ‘A’ level/HNC/D or degree would

be beneficial or equivalent.

Training [Essential] Good PC based skills, with experience in Word/Excel and Outlook –

intermediate to advance level.

[Desirable] PowerPoint and Access.

Experience [Desirable] 3 years experience in a similar role.

[Desirable] Previous experience of a customer-facing role using operating

systems such as Dynamics AX or Concept software.

Some financial / accounting experience would be an advantage.