Contracting Support Administrator

ABOUT US

At TTC, we are Enriching lives by connecting people and places.

For over 100 years, we’ve been bringing the world closer together by crafting journeys that

create lasting memories, lifelong friendships and meaningful cultural connections. Across more

than 70 countries and our award-winning brands, we design and deliver travel experiences that

go beyond sightseeing - they change perspectives.

Behind every unforgettable journey is a passionate team making it happen. That’s where you

come in.

OUR VALUES

Everything we do is guided by our five shared commitments:

- Value Every Voice

• We put people first.

Act with Integrity

• We do what’s right.

Explore Beyond Boundaries

• We’re driven by curiosity.

Own the Outcome

• We take responsibility for our decisions.

Succeed Together

• We’ve got each other’s backs.

POSITION SUMMARY

As a Contracting or Business Support Administrator, you will play an important role in

supporting the contracting activities that help us deliver exceptional holidays to our guests.

Your responsibilities will include supporting the contracting process until agreements have

been reached and documented with suppliers, ensuring that contract information and

documentation is accurately, timely processed, dispatched, stored and maintained. This also

includes loading and maintaining contract information within relevant in-house systems.

This role requires strong organizational skills, an acute eye for detail and the ability to deliver

accurate, high-quality output while working at pace, ensuring that the products and

experiences contracted meet the specific requirements of our TTC brands represented by

Tracoin Services.

This role allocated covers the following: Brands Experiences, Uniworld and TCA Experiences.

Depending on, responsibilities relate to Included Experiences, Optional Experiences and/or

Custom Groups.

This Job Description outlines the broad requirements of the job and the duties the employee

will be expected to perform. This list is not exhaustive, and the employee will be required to

comply with additional duties as reasonably required from time to time.

KEY RESPONSIBILITIES

• Provide administrative and operational support to the allocated Contracting team(s),

with responsibilities covering Included Experiences, Optional Experiences and/or

Custom Groups as required.

• Until agreement has been reached by the team take responsibility for handling and

processing the relevant contract information and documentation received.

• Follow established guidelines and workflows to ensure contracts and associated

documentation is processed accurately and efficiently, including supporting the

preparation and dispatch of contracts for signature via DocuSign.

• Support the loading and ongoing maintenance of contracts within relevant in-house

systems.

• Maintain accurate and up-to-date contract records and databases, supplier information

and supporting documentation across all relevant internal systems.

• Support the administration of supplier due diligence requirements, including the

distribution, tracking and storage of Safety and Insurance Questionnaires and associated

documentation

• Monitor outstanding contracts, signatures and documentation, following up as required

to support the timely completion of the contracting process.

• Assist with rates, allocations, operational information, enquiries (including interacting

with suppliers on phone or an email) and other contracting-related administration as

required.

• Facilitate and coordinate communication to ensure the timely and accurate flow of

information within the Contracting team

• Contribute to the implementation and continuous improvement of processes that

enhance efficiency and support the overall quality of the products and experiences

delivered to our guests.

• Address day-to-day administrative and operational queries and assist with the prompt

resolution of issues, escalating to the appropriate Manager, SRM or Specialist when

required.

• Work collaboratively with the wider Contracting team, including Senior SRMs, SRMs and

Specialists, and provide additional administrative and operational support as required.

• Strong interpersonal communication skills both verbal and written.

ROLE SUCCESS CRITERIA

Quality & Accuracy: Accuracy and highest Quality in the delivery of the admin tasks,

compliance with processes

• Team Contribution: Positive engagement, collaboration, and contribution to team

culture

• Time Management & Efficiency: Manage multiple responsibilities simultaneously while

maintaining high accuracy; Prioritise tasks effectively to meet deadlines and support

business priorities