Contracts Administrator – Client Services

Are you highly organised, detail-focused, and passionate about delivering outstanding client service?

We are seeking a proactive Contracts Administrator – Client Services to join our growing team. This role is ideal for someone who enjoys working across multiple stakeholders, managing contract administration, supporting client relationships, and ensuring key performance targets are achieved.

About the Role

As our Contracts Administrator, you will play a critical role in supporting the delivery of client contracts nationwide. Working closely with the National Contracts Manager, Help Desk team, and key clients, you will help ensure contractual obligations are met, reporting requirements are delivered on time, and exceptional customer service is maintained.

Key Responsibilities

·         Monitor and track contract KPIs across a portfolio of client contracts.

·         Produce regular KPI and performance reports in line with client and contract requirements.

·         Support the National Contracts Manager in achieving contractual performance targets.

·         Identify potential KPI risks and assist with implementing corrective actions.

·         Act as a key liaison between clients, the Help Desk, and operational teams.

·         Assist in resolving client enquiries and escalations to ensure positive outcomes.

·         Prepare, manage, and track client quotations.

·         Maintain accurate client asset information within company systems.

·         Prepare contract reports in accordance with agreed schedules and client expectations.

·         Record meeting minutes and coordinate actions through to completion.

·         Maintain organised, accurate, and accessible contract records and documentation.

About You

To be successful in this role, you will have:

·         Strong organisational skills with the ability to manage multiple priorities and deadlines.

·         Excellent written and verbal communication skills.

·         High attention to detail and accuracy.

·         Strong Microsoft Office skills, particularly Excel and Word.

·         The ability to build positive working relationships with clients and internal stakeholders.

·         Previous experience in contract administration, client services, customer support, or a similar administrative role would be beneficial.

What We Offer

·         A supportive and collaborative team environment.

·         Opportunities for professional growth and development.

·         Competitive remuneration based on experience.

If you are looking for a role where you can make a real impact on client satisfaction and contract performance, we’d love to hear from you.

Apply now and become part of a team committed to delivering exceptional service and results.