Contracts and Account Manager

Duties include:

• Preparing customer quotes, entering customer orders into 4th Shift, distributing customer purchase orders to internal teams, updating Quote database, managing order logistics, acting as a liaison between customers and internal teams, and tracking order progress against scope and timeline.
• Act as the primary point of contact for customers.
• Assist in developing project plans and timelines, coordinating resources, and managing schedules to ensure all tasks are completed on time and ensuring customer requirements are met to guarantee customer satisfaction and project success.
• Monitor order progress, communicate on status, risks, and outcomes for both customers and internal teams.
• Identify and resolve bottlenecks and address customer complaints or issues to improve the overall customer experience.
• Work with various internal departments (i.e. Engineering, Procurement, Quality, Production, Shipping, etc.) to help facilitate workflow, resolve issues, and ensure deliverables are met.

Education:

• A bachelor's degree in business administration or a related field is preferred.
• Previous experience in a similar type of position can be substituted for the bachelor’s degree.
• Previous experience in customer service, project management, and Sales, is most desired.

Skills:

• Communication: Excellent verbal and written communication skills are essential for interacting with customers and internal teams.
• Organization: Strong organizational and time management skills to handle multiple tasks and deadlines.
• Technical: Proficiency in Microsoft Office Suite and project management software.
• Problem-solving: Ability to identify issues and find solutions efficiently.
• Attention to detail: A high level of accuracy in data entry, tracking, and reporting.