Contracts Manager

Are you an experienced people leader who thrives in a fast-paced operational environment? Do you enjoy building strong teams, ensuring high safety standards, and delivering exceptional service to customers?

We are seeking a Contract Manager to lead a busy 24/7 operation, ensuring the ongoing delivery of high-quality facilities services while supporting and developing a diverse workforce. This is a hands-on leadership role that combines people management, customer relationship management, operational oversight, and health & safety leadership.
About the Role
As the Contract Manager, you will be responsible for:

• Leading, coaching, and developing teams across multiple shifts and work schedules
• Building a positive, high-performing team culture focused on engagement and accountability
• Maintaining strong relationships with customers and acting as a key point of contact
• Ensuring services are delivered to a consistently high standard
• Driving a strong health, safety, and wellbeing culture across all sites
• Managing operational performance, staffing levels, and rostering requirements
• Identifying opportunities for continuous improvement and increased efficiency
• Resolving issues quickly and professionally while maintaining service excellence
• Ensuring compliance with policies, procedures, and contractual requirements

About You
To be successful in this role, you will have:

• Previous experience in facilities management, operations, contract management, or a similar leadership role
• Strong people leadership skills with the ability to motivate and develop diverse teams
• A genuine commitment to health and safety best practice
• Excellent relationship-building and customer service skills
• Strong organisational and problem-solving abilities
• Experience managing competing priorities in a dynamic operational environment
• The ability to remain calm and make sound decisions under pressure
• Confidence using operational systems, reporting tools, and performance data
• A flexible and proactive approach to supporting a 24/7 operation

What's on Offer?

• Salary package of $80,000 + company vehicle
• A leadership role with real impact on people, customers, and operational outcomes
• Opportunity to lead and develop a large, diverse workforce
• Varied and rewarding work with a mix of operational, customer, and people leadership responsibilities
• Supportive team environment with opportunities for ongoing development

If you're an experienced leader who is passionate about people, health and safety, and customer service excellence, we'd love to hear from you.