Teleperformance
Contractual Trainer - TP Sucat
1 month ago
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Important information
Contract type:
Freelance / Contract
Work mode:
Onsite
Published on:
22 September 2026
What they need
Key responsibilities
- Design and develop comprehensive training program tailored to meet the specific needs of different departments and roles within the organization
- Deliver engaging and interactive training sessions to employees at various levels, ensuring content is accessible and relevant
- Assess training effectiveness through evaluations, feedback collection and performance metrics to continuously improve program quality
- Collaborate with department heads and managers to identify training gaps and develop targeted solutions
- Create and maintain training materials, including presentations, manuals, videos and digital learning resources
- Conduct needs analysis to determine appropriate training interventions and learning methodologies
- Track and report on training outcomes, attendance and employee progress to senior management
- Adapt training delivery methods to accommodate diverse learning styles and preferences
- Support new employee onboarding by delivering foundational training and orientation program
- Stay current with industry best practices and incorporate innovative training techniques into existing program
What we're looking for
Strong knowledge of adult learning principles and the ability to tailor training to diverse audiences
Excellent communication and presentation skills, with the ability to engage and motivate learners
Proficiency in developing training materials and utilising learning management systems (LMS)
Demonstrated ability to assess training needs and measure training effectiveness
Strong organisational and project management skills with the ability to manage multiple training initiatives simultaneously
Knowledge of current training methodologies such as blended learning, microlearning and virtual delivery
Proficiency in Microsoft Office and learning management system platforms
Ability to work collaboratively with cross-functional teams and adapt to a fast-paced environment
Excellent problem-solving skills and attention to detail
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