Contributor Experience Manager

Who you are

• Bachelor's degree in business, marketing, communications, finance, or a related field
• Minimum five years of experience in communications, marketing operations, field operations, program management, or project management
• Proven experience managing active, large-scale communities (thousands of members) on platforms like Slack, Discord or Discourse
• Exceptional communication skills, with writing that has flawless spelling and grammar, is clear, concise, and tone-appropriate
• The ability to synthesize complex details into accessible, digestible content
• A data-driven mindset with the ability to analyze metrics and adapt strategies accordingly
• High ownership orientation with a willingness to execute operational tasks directly to achieve successful outcomes
• Passion for building positive, engaging community experiences
• Can use SQL and/or Claude Code to derive insights from data (or wants to learn, quickly)
• Experience managing at least one direct report and holding them accountable to outcomes

What the job involves

• Scale’s Generative AI business unit is experiencing historic growth
• As the Community Manager, you will spearhead initiatives connecting hundreds of thousands of expert contributors on our platform
• This is a strategic operational role requiring the execution of an operator, program manager, and creative writer
• You’ll need an entrepreneurial mindset, operational rigor, and the ability to communicate effectively with diverse stakeholders across internal and external community channels
• Scale’s mission is to develop reliable AI systems for the world’s most important decisions
• Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data
• You will ensure that our global network of contributors stay engaged and informed so that they can do their best work
• You will manage communications, execute virtual campaigns and events, and develop strategies to grow and retain our contributor base
• This pivotal role shapes community culture, facilitates a thoughtful contributor experience, and harnesses the energy of our community in order to achieve high-level business goals
• You must employ creative problem-solving to resolve complex operational challenges and manage the communications cadence across diverse stakeholders
• Create strategies to increase participation and satisfaction, overseeing external platforms like Reddit and managing our internal Outlier Community
• Develop systems to efficiently channel questions, feedback, and disputes across our platforms and social channels
• Lead with vision: Set direction for multi-team areas and inspire clarity and alignment
• Organize virtual events to foster connection and monitor community sentiment in order to proactively mitigate risk and address concerns
• Leverage user feedback, insights, and quantitative metrics to drive improvement in product and operational strategies
• Enable the team: Instill ownership, drive cross-team collaboration, and remove structural blockers
• Collaborate with cross-functional teams including operations, support, communications, marketing, and legal to maintain alignment and ensure cohesive messaging
• Draft all manner of communications that Scale sends to contributors, maintaining consistent messaging across the contributor journey

Benefits

• Health & Wellbeing: Our holistic approach to supporting Scaliens includes comprehensive health coverage, dental and vision insurance, mental healthcare services, and more. PTO policies and accommodating schedules ensure you’ll get time off when you need it to relax and recharge. Note that our offerings may vary by region as we strive to respond to the unique needs of Scaliens around the globe.
• Personal & Career Growth: Continuously learn and grow through annual learning & development stipend, attending leadership breakfasts, manager training, speaker series, and joining an ERG.
• Building Scale Community: We welcome guests to our offices, and you can expect to see Scalien families and friends around. Join local happy hours, and accept invites to game nights, book clubs, and many other employee-led community events.
• Parental Support: Balancing work and family is essential, and Scale understands the importance of having adequate leave policies in place to promote a healthy home and work life.