WHO WE ARE:

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

 Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future.

 We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join
Imagine being part of a team that play a key role in transforming our operations and making a real impact on our customers' lives. You'll have the opportunity to work on exciting projects, collaborate with various teams, and develop your skills in a dynamic environment.

How you succeed
To excel in this role, you'll need to lead the control, governance, country oversight, COE alignment and data governance agenda across Markets Operations. This role anchors the Control pillar of the Markets Operations leadership structure and acts as a senior guardian of operational resilience, regulatory discipline, Country operational oversight, control effectiveness and data-led decisioning. 

What you do

1. Operations Control Framework

• Lead the design, implementation and continuous improvement of the Markets Operations control framework.

• Drive control effectiveness, control redesign, risk assessment, self-control attestation and remediation discipline across Markets Operations.

• Ensure key operational risks are identified, measured, escalated and remediated through a transparent governance model.

2. Country and COE Oversight

• Provide structured oversight of Country Operations and COE activities to ensure consistency, resilience and alignment to global Markets Operations standards.

• Balance local regulatory, client and market-specific requirements with centralised governance, specialist expertise and standardised controls.

3. Data Strategy & Governance

• Lead the Markets Operations data governance agenda, covering data quality, ownership, lineage, reporting standards, analytics and management information.

• Oversee MIS, SDM, data strategy, data execution and analytics to enable trusted reporting and better operational decision-making.

• Partner Business, Technology and Change teams to define sustainable data architecture and governance standards for operational processes.

4. Performance, Regulatory, Governance and Service Level Assurance

• Establish consistent KPI, KRI, SLA and service-level reporting across Markets Operations.

• Provide group-level performance transparency to senior leadership, highlighting operational health, emerging risks, service trends and remediation progress.

• Ensure regulatory obligations, country-specific requirements and control commitments are tracked, evidenced and governed effectively.

• Chair or support governance forums covering control, country oversight, data governance, issue management and service assurance.

• Drive disciplined issue intake, root-cause analysis, action ownership and closure governance.

• Partner Risk, Compliance and Audit to ensure assurance outcomes are sustainably addressed and embedded into BAU controls.

5. Strategic Control Transformation

• Work with Change Governance to ensure transformation initiatives embed control-by-design principles.

• Ensure interim or manual controls have clear ownership, compensating controls and a defined path to strategic remediation.

• Promote automation, analytics, standardised reporting and proactive risk detection across Markets Operations.

6. People Leadership & Capability Building

• Build and lead a specialist control, country oversight and data governance team with strong technical, analytical and stakeholder management capabilities.

• Develop future-ready capabilities in operational risk, regulatory governance, data analytics, service performance and assurance.

• Foster a culture of transparency, constructive challenge, ownership, control discipline and continuous improvement.

Who you are

• Minimum 15–20 years of experience in Markets Operations, operational risk, control governance, data governance, regulatory assurance, country oversight or transformation within a regulated financial institution.

• Proven experience designing and managing control process overlay, control frameworks, governance forums, issue management processes and operational assurance models.

• Strong understanding of Markets products, operational lifecycle, country regulatory requirements, risk controls and data governance principles.

• Experience working across multiple jurisdictions, functions and senior stakeholder groups.

• Demonstrated ability to use data, analytics and structured reporting to improve transparency, control effectiveness and management decision-making.

• Strong control, risk and governance mindset

• Deep understanding of Markets Operations processes and regulatory expectations

• Strong data governance and analytics appreciation

• Ability to connect country, COE and group-level operating model requirements

• Excellent executive communication and stakeholder influencing skills

• Structured, disciplined and evidence-based decision-making

Who We Are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation.
But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer
Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.