Control-M & Linux Middleware Engineer

Qualification:

• 3-6 years of working experience in Control-M
• administration, job setup, monitoring, reruns, dependency handling, calendars, and alerts.
• Experience supporting Linux-based applications and middleware components, including WebLogic, Apache, and related services.
• Good working knowledge of Linux OS, service management, log analysis, file handling, and basic shell troubleshooting.
• Strong understanding of day-to-day production support activities such as incident handling, escalation, coordination, and shift handover.
• Experience with AWS cloud platform, including core services such as EC2, VPC, IAM, S3, CloudWatch, CloudTrail, Lambda, and RDS.
• Working experience in AWS networking concepts including VPC design, subnets, route tables, security groups, and NACLs.
• Knowledge of network and cloud components such as F5-XC, Palo Alto, AWS ALB/NLB, Azure Gateway, DNS, and related services.
• Work experience on monitoring tools like DataDog and BigPanda.
• Troubleshoot middleware issues such as service alerts, CPU or disk space concerns, log analysis, and log archiving.
• Working knowledge of orchestration tools like GitHub Actions and Oracle Linux Automation Manager (OLAM).
• Hands-on experience with ServiceNow Incident, Change, and Problem Management processes.
• Should be available for weekend or extended-hours support when required for planned changes or incidents, with prior agreement.
• Strong communication skills and the ability to manage multiple tasks and deadlines in a global support environment.

Responsibility

• Provide daily support for Control-M scheduling, monitoring, job recovery, and issue resolution across production and non-production environments.
• Monitor Control-M dashboards and queues, identify failed or delayed jobs, and take timely corrective action or escalate where needed.
• Perform day-to-day Control-M front-end activities such as job creation support, job updates, calendar maintenance, dependencies, alerts, and rerun coordination.
• Participate in 24x7 support for Oracle Linux hosted systems and work in APAC and US shift rotations as required.
• Onboard and administer business applications in cloud and non-cloud infrastructure, coordinating with technology teams for platform readiness and support.
• Interact with application, infrastructure, cloud, and network teams to investigate and resolve operational issues quickly.
• Support middleware services and related components, including basic troubleshooting, log review, service restart coordination, and incident tracking.
• Participate in internal team meetings, technical discussions, change planning, and documentation updates.
• Lead or contribute to problem management calls and RCA sessions, ensuring root cause is identified and corrective actions are tracked.
• Propose and implement automation to reduce manual effort, improve reliability, and simplify repetitive Control-M or Linux support tasks.
• Maintain clear shift handover notes, operational updates, and incident communication throughout the support cycle.
• Flexible with working hours, including weekends and Indian night shifts, due to the global nature of the role.

Good to Have

• Proficiency in scripting languages such as Python and Shell for support automation and operational tasks.
• Knowledge of AWS automation and infrastructure as code tools such as CloudFormation, Terraform, or AWS CDK.
• Some experience with other cloud computing platforms such as Azure or OCI.
• Basic troubleshooting experience on Windows middleware components.
• Exposure to Control-M modernization, self-service operations, or front-end support process improvements.