Control Room Dispatcher

Answer telephone calls and attend to all emergency requests and queries

Relay information via radio, phone or email to send crews, vehicles or other field units to appropriate locations

Monitors and tracks the status of an ambulance on assignment

Provide field units with information about orders, traffic, obstacles and requirements

Notify hospitals of the crew’s arrival

Data capturing and maintaining logs and records of calls, activities and other information

BAA Duties when required

Matric

BAA Qualification

At least 2 years’ relevant experience

In depth understanding of EMS

Excellent judgment and the ability to priorities decisions and act quickly in the best interest of the patient

Computer literacy is essential

Excellent interpersonal and communication skills

Remaining calm under pressure