Control Room Engineer

Hello,

Hope you are doing well,

I have an urgent fulltime role. Kindly check and let me know if you are interested in this opportunity, kindly share your updated resume and let me know your expected yearly salary.

Role: Control Room Engineer

Location: Charlotte, NC (Hybrid)

Job Description:

· Monitor scheduled jobs, batch processes, alerts, and operational dashboards to ensure smooth execution and timely completion.

· Track job failures, delays, system alerts, and incidents; perform first-level analysis and initiate appropriate escalation procedures.

· Engage and coordinate with multiple teams, including application support, infrastructure, operations, business, and vendor teams, to drive deliverables to closure.

· Maintain clear and timely communication with stakeholders regarding job status, incidents, delays, risks, and resolution progress.

· Document incidents, actions taken, job status updates, and shift handover notes accurately and consistently.

· Follow defined standard operating procedures, escalation matrices, and incident management processes.

· Support daily operational reporting, status tracking, and management updates related to job monitoring and deliverables.

· Identify recurring issues and collaborate with relevant teams to support root cause analysis and process improvement.

· Ensure smooth shift transitions by providing complete and accurate handover information to the next shift or support team.

Thanks, and Regards,

Vineet Kashyap

Assistant Manager - Recruitment

Phone: +1 631-209-3442 Or +1 347-377-7398

Email: [email protected]