Control Room Executive

Job Description & Requirements

Years of Experience Required: 3+ Years overall experience; Retired Defence Personnel preferred

Key Responsibilities

• Monitor the Control Room continuously and ensure uninterrupted operational coverage.
• Monitor the status and health of all connected/deployed robots through available control-room systems.
• Monitor robot connectivity, availability, navigation status, charging status, alerts, and operational errors.
• Immediately identify abnormal robot behaviour, system alerts, communication failures, or operational incidents.
• Coordinate with field engineers and technical teams for timely issue resolution.
• Escalate critical robot or site-level issues to the Operations Manager with clear and accurate information.
• Maintain proper shift handover and ensure all pending issues are communicated to the next shift.
• Maintain control room logs, incident logs, escalation records, and shift reports.
• Ensure the Control Room is never left unattended, including during tea breaks, lunch, washroom breaks, or other short breaks.
• Follow the defined control-room roster and ensure proper shift discipline.
• Monitor field manpower availability and report attendance or operational gaps to the Operations team.
• Track incidents and ensure appropriate follow-up until closure.
• Maintain accurate records of robot downtime, connectivity issues, system alerts, and operational interruptions.
• Coordinate with field teams during emergency or time-sensitive situations.
• Follow all Control Room SOPs, escalation matrices, communication protocols, and operational instructions.
• Maintain discipline, alertness, confidentiality, and professionalism throughout the shift.
• Ensure timely communication between the Control Room, field teams, technical teams, and Operations management.
• Prepare daily shift summaries and highlight important incidents, pending issues, and operational concerns.
• Support management during critical incidents by maintaining accurate real-time information and coordination.
• Ensure complete accountabilities for all activities handled during the assigned shift.

Required Skills & Qualifications

• Retired Defence Personnel preferred.
• Strong discipline, alertness, punctuality, and sense of responsibility.
• Experience working in control rooms, command centres, monitoring centres, security operations, or similar environments is preferred.
• Ability to continuously monitor multiple systems and respond quickly to alerts.
• Strong communication and coordination skills.
• Ability to remain calm and make decisions during critical situations.
• Strong observation and situational awareness skills.
• Ability to follow SOPs, escalation procedures, and reporting protocols strictly.
• Basic computer knowledge and ability to operate monitoring/reporting systems.
• Ability to maintain accurate logs and records.
• Strong sense of ownership and accountability.
• Willingness to work in rotational shifts, including night shifts, weekends, and holidays as per roster.
• Must be comfortable working in a highly disciplined and process-driven environment.

Preferred Skills (Nice to Have)

• Retired personnel from Army, Navy, Air Force, or other defence services.
• Experience in command/control room operations.
• Experience in surveillance, monitoring, communication, or emergency-response operations.
• Experience handling incident escalation and emergency situations.
• Basic knowledge of robotics, technology systems, CCTV, monitoring dashboards, or network-connected devices.
• Basic knowledge of Excel / Google Sheets.
• Previous experience supervising teams or managing shifts.

Educational Qualification

• Minimum 12th Pass / Graduate preferred
• Retired Defence Personnel preferred

Pay: ₹420,000.00 - ₹480,000.00 per year

Work Location: In person