Control Room Manager

Listing reference: cartr_000926

Listing status: Online

Apply by: 15 November 2026

Position summary

Industry: Call Centre Industry

Job category: Call Centre and Telesales

Location: Rosebank

Contract: Fixed Term Contract

EE position: No

Introduction

We’re Hiring: Control Room Manager (FOUND) Ready for your next challenge? An exciting opportunity is available for a Control Room Manager based at our Rosebank Head Office, overseeing our 24/7 Emergency Control Room. We are looking for a strong leader who can manage the Control Room team, maintain high service standards, and ensure daily targets and performance requirements are met in a fast-paced, round-the-clock operation.

Job description

The Control Room Manager will oversee the daily operations of our 24/7 Emergency Control Room, ensuring effective staff management, shift planning, overtime, leave schedules, training and performance management. The role involves preparing daily and monthly reports, monitoring service levels, providing quality assurance coaching, and ensuring that staff follow company policies and procedures.

The successful candidate will also handle escalated client queries and complaints, ensure cases are managed without delays, and maintain excellent communication with clients and internal departments. This role requires a hands-on leader who can work under pressure, manage a team effectively, and ensure professional, reliable service is maintained 24 hours a day, 7 days a week.

Minimum requirements

• Grade 12 / National Senior Certificate.
• Completed degree or equivalent qualification in Call Centre Management.
• PSIRA Grade A
• Valid Driver’s License
• Excellent communication & interpersonal skills
• 2 years Emergency Call Centre experience
• 2-5 years Call Centre Management experience
• Previous experience managing a 24/7 operation and shift-based teams.
• Vehicle Tracking Experience – advantageous