Control Room Operator

What the role includes

• Complete all pre-show checks in accordance with the Control Room Pre-Show Checklist.
• Issue radios and bodycams to relevant personnel as required.
• Distribute pre-show paperwork to the Fire Officer and security teams.
• Issue security equipment (e.g., wands, loudhailers, stab vests) as necessary.
• Monitor all radio channels throughout the event.
• Respond promptly to all radio calls and effectively manage any incidents that arise.
• Use the Ticketmaster TM1 system to monitor event attendance in real time.
• Monitor and operate the CCTV system continuously.
• Log all issues on venues computerised event management system.
• Ensure that the Fire Officer and security teams complete all required pre-event log sheets.
• Liaise with An Garda Síochána as necessary for incident support, and inform them when the event is nearing its conclusion so road closures can be implemented.
• Monitor the flow of incoming patrons and alert management to any build-up at entry points.
• Observe patrons on entry to ensure prohibited items (e.g., alcohol) are not being brought in.
• Identify groups or individuals suspected of attempting entry without tickets and notify external security accordingly.
• After the event, ensure the venue is fully cleared of patrons, including checking all toilets to confirm no one is trapped or suffering from a medical condition.
• Ensure all issued equipment is returned to the Control Room, and place radios and bodycams on charge for the next event.
• Download all bodycam footage to the designated hard drive in the Control Room for evidential storage.
• Forward any customer complaints received during the performance to production for review.
• Be familiar with all emergency procedures and execute the appropriate actions if required.
• Ensure that parking restrictions are observed throughout the event.
• Report any technical or facilities-related faults to the appropriate team during the performance.
• Undertake any other reasonable duties as requested by management.

Who you are

• Proven experience in a control room environment – essential for this role.
• Proficiency in Microsoft Office – including Word, Excel, and Outlook.
• Ability to remain calm under pressure, with strong prioritisation and problem-solving skills.
• Excellent interpersonal and communication skills – both verbal and written.
• Strong team player, with a collaborative and supportive approach.
• Exceptional attention to detail
• Flexible availability – including evenings, weekends, and public holidays, as required.
• Solid understanding of GDPR regulations and the importance of data confidentiality.

Hours for this position are event-based and will vary, as the role is only required when events are taking place at 3Arena.

Pay: €18.50-€19.00 per hour

Expected hours: 20.0 – 40.0 per week

Experience:

• control room: 2 years (required)

Work authorisation:

• Ireland (required)

Work Location: In person