Control Room Operator - Controller - Security Officer

Control Room Operators – POC Management Limited

POC Management Head Office – Mercury Drive

£12.95 per hour | Full-Time | Permanent | 12-Hour Shifts

POC Management Limited are recruiting experienced and professional Control Room Operators to join our growing team at our Head Office on Mercury Drive.

We are looking for reliable, proactive individuals to support the effective monitoring and coordination of our security operations across multiple client sites.

The successful candidates will play an important role in maintaining the safety and security of our clients, their buildings, staff and assets through effective CCTV monitoring, communication and operational support.

Shift Pattern – 6 On / 3 Off

This position operates on a rotating 6 on / 3 off shift pattern, consisting of:

• 3 day shifts
• 3 night shifts
• 3 days off
• 12-hour shifts
• Weekends included as part of the rotation

Applicants must be flexible and able to work both days and nights in accordance with the rota.

About the Role

As a Control Room Operator, you will be responsible for monitoring security operations, supporting security officers in the field and ensuring incidents are managed and escalated appropriately.

You will work closely with security officers deployed across our client sites, maintaining regular communication and providing operational support throughout their shifts.

The role will also involve coordinating officer deployment and scheduling through company systems, monitoring CCTV, responding to incidents and ensuring accurate records are maintained.

You will be expected to work professionally, remain calm under pressure and follow established company procedures at all times.

Key Responsibilities

• Monitor CCTV systems across multiple client sites.
• Maintain effective communication with security officers working on site.
• Coordinate and support security operations across the business.
• Schedule and allocate security officers using company systems and applications.
• Monitor officer attendance and assist with shift coverage where required.
• Respond to incidents and escalate concerns to the appropriate management teams.
• Maintain accurate incident reports, logs and operational records.
• Monitor security systems and respond to alerts in accordance with procedures.
• Liaise with site security teams and client representatives when required.
• Support the management of emergency situations and incident responses.
• Ensure all incidents are recorded and communicated appropriately.
• Use company IT systems, email and Microsoft Office applications.
• Follow company policies, procedures and escalation protocols.
• Maintain a professional and customer-focused approach at all times.
• Work independently and as part of the wider POC Management team.

What We're Looking For

• Current SIA licence – Essential.
• 5-year checkable work history – Essential.
• Previous experience within the security industry – Essential.
• Previous CCTV control room experience – Preferred.
• A valid SIA CCTV Public Space Surveillance (PSS) licence – Preferred.
• Good IT skills, including Microsoft Word, Outlook and Excel.
• Excellent communication and telephone skills.
• The ability to remain calm and make sound decisions under pressure.
• Strong attention to detail and accurate record-keeping skills.
• A professional, reliable and responsible approach to work.
• The ability to communicate effectively with officers, management and clients.
• Flexibility to work days, nights and weekends.
• The ability to work independently and as part of a team.

Candidates with strong security experience and the right attitude are encouraged to apply. Additional training may be considered for the right applicant where appropriate.

What POC Management Offers

• £12.95 per hour.
• Full-time, permanent employment.
• 12-hour shifts.
• A structured 6 on / 3 off rotating shift pattern.
• A combination of day and night shifts.
• Ongoing support from the POC Management management team.
• Opportunities to develop skills and experience within security operations.
• The opportunity to become part of a growing security management company.

Job Details

Job Type: Full-time, Permanent

Pay: £12.95 per hour

Location: POC Management Head Office, Mercury Drive

Shift Length: 12 hours

Shift Pattern: 3 Days / 3 Nights / 3 Off

SIA Licence: Required

Work Location: In person

How to Apply

If you have experience within the security industry, strong communication skills and the ability to work in a busy control room environment, we would like to hear from you.

Please include details of your current SIA licence, relevant security experience and any previous CCTV or control room experience when submitting your application.

If you are reliable, professional and looking for a long-term opportunity with POC Management, we encourage you to apply.

Work Location: In person