Control Room Operators – Multiple Opportunities

Control Room Operators – Multiple Opportunities

Melbourne VIC | Full-Time, Part-Time and Casual Opportunities | 24/7 Operations

Nationwide Corporate Services is continuing to grow, and exciting new opportunities are becoming available across our state-of-the-art, 24/7 control room operations in Melbourne.

We are seeking experienced and professional Control Room Operators who have worked within security control rooms, parking control rooms, CCTV monitoring centres or similar operational environments.

If you are confident working in a fast-paced environment, take pride in delivering excellent customer service and want to join a supportive and growing national organisation, we would love to hear from you.

What We Offer

• Pay rates 6% above the applicable Security Services Industry Award
• Full-time, part-time and casual opportunities
• Modern, state-of-the-art control room environments
• Ongoing training and professional development
• Career progression within a growing national business
• Supportive management and team culture
• Diverse and dynamic operational environments
• Opportunities to work across security, parking and integrated control room operations

Key Responsibilities

• Monitoring CCTV, alarms, access control and other security systems
• Responding to incidents, alarms, emergencies and operational requests
• Coordinating security officers, mobile patrols and other operational personnel
• Managing incoming calls, intercoms and customer enquiries
• Supporting parking operations, including access, equipment and customer assistance
• Escalating incidents in accordance with site procedures
• Liaising with emergency services, clients, contractors and internal stakeholders
• Maintaining accurate control room logs, incident reports and operational records
• Providing clear and professional communication during routine operations and emergencies
• Supporting the safe and efficient operation of the site at all times

Essential Requirements

• Current Victorian Security Licence with Control Room Operator endorsement
• Previous experience in a security, parking, CCTV or similar control room environment
• Strong communication and customer service skills
• Sound incident-management and problem-solving capabilities
• Good computer skills and confidence using multiple systems
• Ability to remain calm and make sound decisions under pressure
• Strong attention to detail and accurate report-writing skills
• Availability to work across a rotating 24/7 roster, including days, afternoons, nights, weekends and public holidays
• Full Australian working rights

Highly Regarded

• Experience operating CCTV, access control, alarm or intercom systems
• Experience within parking, transport, commercial property, retail or major-event environments
• First Aid and CPR qualifications
• Experience coordinating security teams or mobile patrols
• Strong knowledge of emergency response and escalation procedures

About Nationwide

Nationwide Corporate Services is a growing national provider of security, parking and integrated operational services. We are committed to delivering professional, customer-focused solutions while creating genuine development and career opportunities for our people.

Our control room teams play an essential role in supporting our clients, frontline employees and customers around the clock.

Apply Now

If you have control room experience and are ready to take the next step in your career, click Apply Now and submit your resume.

Please include details of your current security licence, relevant endorsements, control room experience and availability.

Join Nationwide and become part of a professional, supportive team operating at the centre of our 24/7 service delivery.