Control Room Shift Manager

Join us and help deliver the exceptional, every day.

Since 1987, Mitie's 68,000 employees, have been serving companies and communities across the world. We're the UK's leading facilities management company. Our clients range from banks to retailers, hospitals to schools, and critical government sites. We make a positive difference to millions of people, every day, and we're very proud of this. Join us and together there's no limit to what we can achieve.

Control Room Shift Manager - CCTV - Cabot Circus Bristol - Pay Rate £16.22 an hour

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Mitie has a great opportunity at Hammerson Cabot Circus Shopping Centre. We are looking for a Control Room Shift Manager to join the team on site. Your shift pattern will be a 4 on 4 off rota (07:00-19:00 & 19:00-07:00), with a pay rate of £16.22 per hour. SIA CCTV Licence is essential for this role.

Benefits Package

Employee Shares Scheme

Staff Retailer Discount

Discount Scheme

Free Staff Parking

Pension Scheme

Extensive Training Package

Childcare Vouchers

Cycle to Work Scheme

Give as you earn

Salary Finance

Competitive Holiday allowance

Competitive Pay Rate

Life Cover

Share Incentive Plan

Save as you earn

Virtual GP

Employee Assistance & Counselling

Job Description

Main Duties

Responsible for the ‘live' operation of the Mitie Team that manages the essential functions of;

All common and public areas of the shopping centre

The Client emergency and evacuation procedures

Officer time and attendance

Health, safety & welfare of the Mitie site-based team Incidents that affect The Client and Mitie

Business Continuity Planning centred on the continued operation of the control room and shopping centre

Client building security and safety

Providing a high standard of response to telephone and email enquiries

Supervision & support for all Mitie on site personnel

Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.

Update and collate incident information, Daily Reports and Flash reports.

Serious incident tracking and management.

Absence & lateness reporting.

Systems Fault reporting.

Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.

Ensure all incidents are logged and managed effectively through to completion.

Effectively communicate business issues to the relevant centre departments.

Maintain the standards of the Security for access / egress and visitor regulation.

To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.

Handle all day-to-day enquiries which arise from whatever source in respect of the daily operation of the security of the centre.

To develop and maintain good working relations with applicable local agencies and services.

Any other reasonable request from management or client.

Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Quooda.

Ensure compliance with the CCTV Policy and audit trail.

Ensure the issue of keys is in line with procedure and fully auditable.

Qualifications

SIA CCTV Licence is essential for the role.

Enthusiastic and motivational.

Punctual and reliable.

Organised, able to make decisions.

Honest, transparent and consistent.

Gain and hold the respect of others.

Have a flexible approach with a “can do” attitude.

Good communication skills.

Relevant industry experience while not essential is preferred, although it is expected that the candidate will be able to demonstrate an understanding of the unique features of the industry including licensing.

Has the ability to contribute toward a team operation or can work on his own initiative.

Able to communicate effectively and clearly at all levels within the organisation.

A comprehensive working knowledge of all processes and procedures.

Excellent report-writing and analytical skills with attention to detail.

A positive attitude to dealing with people and taking on challenges