Securitas Security Services

Control Room Supervisor
Wage: $19.50-22.00/ hour
Position Details:
<ul>
<li>Friday/Saturday, 10pm-6am Shift Supervisor.</li>
<li>Sunday/Monday, 10pm-6am Control Room Operator.</li>
<li>Minimum of 2 years of security experience.</li>
<li>2 years of supervisor experience required.</li>
</ul>
ESSENTIAL FUNCTIONS
<ul>
<li>Functions as a supervisor of Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client site(s); acts to ensure that all post orders are followed, that established rounds are completed, and that required reports are filed; notifies proper authorities and client in emergency situations.</li>
<li>Coaches and disciplines personnel as appropriate; seeks advice from company management or designated representatives as appropriate; meets personally with employees and documents coaching and disciplinary actions.</li>
<li>Trains Security Officers and other company personnel; reviews post orders and other details of assignments with subordinates.</li>
<li>Assists in the submission of payroll and personnel information to the company as designated.</li>
<li>In conjunction with company management or designated representatives ensures adequate coverage of all posts and positions.</li>
<li>Prepares, files, and submits various reports as required.</li>
<li>Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.</li>
<li>Meets with client representatives as scheduled or as needed to provide assurance that all security requirements are being met and to provide quality customer service.</li>
<li>As assigned, in accordance with applicable company policies and procedures and in compliance with state and federal laws, carries out supervisory duties that can include some or all of the following: interviewing, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and, making hiring and termination recommendations.</li>
<li>May perform the duties of a Security Officer in accord with post orders and company policy.</li>
</ul>
Education/Experience:&nbsp; High School Diploma or G.E.D. and 2 years of related experience, or an an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Minimum 2 years of experience in retail preferred.
Competencies (as demonstrated through experience, training, and/or testing):
<ul>
<li>May be required to hold and continue to meet the requirements for any applicable state, county and municipal license for Security Officers.</li>
<li>Knowledge of security operations with an emphasis on patrol, inspection and response services.</li>
<li>Knowledge of supervisory practices and procedures.</li>
<li>Ability to provide positive direction and motivate performance.</li>
<li>Understanding of a variety of security and safety devices and controls.</li>
<li>Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.</li>
<li>Ability to track and maintain schedule assignments.</li>
<li>Ability to be an effective team member.</li>
<li>Ability to maintain professional composure when dealing with unusual circumstances.</li>
<li>Courteous telephone manner.</li>
<li>Ability to adapt to various sites and changes in post procedures.</li>
<li>Ability to write routine correspondence, including logs and reports.</li>
<li>Good organizational skills.</li>
<li>Strong customer service and results orientation.</li>
<li>Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.</li>
</ul>
WORKING CONDITIONS (Physical/Mental Demands)
With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions.&nbsp; In addition to other demands, the demands of the job include:
<ul>
<li>Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.</li>
<li>May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area.</li>
<li>Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.</li>
<li>Directing and disciplining staff in a positive manner.</li>
<li>May be required to work overtime without advance notice.</li>
<li>Required ability to handle multiple tasks concurrently.</li>
<li>Keyboarding, basic computer usage, and operating controls.</li>
<li>Seeing, hearing, speaking and writing clearly in order to communicate with employees and clients, observe and report incidents, and direct others.</li>
<li>Frequent sitting, standing, and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain.</li>
<li>Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.</li>
<li>Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds.</li>
<li>Close vision, distance vision, and ability to adjust focus.</li>
<li>Regular use of vehicle for the performance of duties.</li>
<li>On occasion may be required to perform stressful and physical activity.</li>
<li>Depending upon assignment may be exposed to inclement weather or be required to work in environments or under conditions that require the use of protective gear and devices and/or awareness of personal safety and safety of others.</li>
<li>May be exposed to or required to handle sensitive and confidential information.</li>
</ul>
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Control Room Supervisor

Control Room Supervisor

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