Swiggy
Control Tower Executive
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹300,000 – ₹450,000 / year
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
18 September 2026
What they need
Role & responsibilities
"- Monitor real-time delivery health across zones order allocation, rider assignment, and SLA adherence
Identify and resolve live escalations (delays, non-allocations, stuck orders) by coordinating with fleet, dark store, and city ops teams
Track key control metrics (ADT, non-allocation %, breach rate) and trigger corrective actions during peak/demand surges
Drive root-cause analysis on recurring disruptions and feed insights back to Ops/Tech for process or system fixes"
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