Control Tower Expert

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015 by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being India’s most successful D2C food-tech brand operating in 14 cities across the country delighting over 50 lac customers with our de-licious fresh meat and seafood!

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on…

We are seeking a proactive and analytical Control Tower Executive to join our Control Tower team. In this role, you will be responsible for monitoring end-to-end supply chain operations, driving realtime issue resolution, coordinating with cross-functional stakeholders, and ensuring operational excellence across the network. The ideal candidate thrives in a fast-paced environment, possesses strong analytical skills, and is passionate about improving supply chain performance through datadriven decision-making

What makes the role meaty?

• Monitor real-time supply chain operations and identify operational deviations.
• Drive timely resolution of supply, fulfillment, logistics, and system-related issues by coordinating with cross functional teams.
• Track key operational metrics and publish actionable insights through dashboards and reports.
• Perform root cause analysis (RCA) for operational misses and ensure closure of corrective actions.
• Escalate critical issues proactively and drive stakeholder alignment for faster resolution.
• Support process improvement initiatives to enhance network efficiency, service levels, and operational visibility.
• Maintain data accuracy across operational reporting and ensure governance of critical business metrics.
• Contribute to the development and enhancement of Control Tower tools, dashboards, and monitoring frameworks

We hope that you have..

• Bachelor's degree in Supply Chain, Operations, Engineering, Business Administration, or a related field.
• 1–4 years of experience in Supply Chain Operations, Control Tower, Logistics, Operations Excellence, or Program Management.
• Strong analytical skills with proficiency in Excel; experience with SQL, Power BI, Tableau, or similar visualization tools is preferred.
• Excellent problem-solving and root cause analysis capabilities.
• Strong communication and stakeholder management skills.
• Ability to prioritize and manage multiple tasks in a fast-paced operational environment.
• Detail-oriented with a strong ownership mindset and bias for action.