Control Tower Professional

Job highlights

• Candidates should have a minimum of 3-5 years of experience,preferably in control tower,process improvement,operations domain
• Candidate should be able to proactive monitor the entire order journey,identifying and resolving real time issues
• Candidate should be able to implement data driven strategies to enhance delivery speed,accuracy and overall customer satisfaction

1. Candidates should have a minimum of 3-5 years of experience, preferably in control tower, process improvement, operations domain.

2. Candidate should be able to proactive monitor the entire order journey, identifying and resolving real time issues.

3. Candidate should be able to implement data driven strategies to enhance delivery speed, accuracy and overall customer satisfaction.

4. Candidate should be able to define processes, manage escalations and do root cause analysis (RCA) for recurring issues and customer complaints.

5. Candidate should be able to collaborate with different functions like operations, growth, category, product management etc to ensure swift and effective problem resolution.

6. Candidate should be have prior experience in quick commerce industry. Experience in handling last mile operations is preferred.

People who have handled last-mile Supply/Operations, etc