Control Tower Specialist

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Solutions is seeking to hire a skilled and passionate Control Tower Specialist in AUS - Western suburbs of Melbourne.

Keep supply chains moving. Solve challenges. Make an impact.

At DSV, we don't just move freight, we keep global supply chains running. As a Control Tower Specialist, you'll be at the centre of the action, coordinating shipments, managing exceptions, and ensuring customers receive a seamless logistics experience from start to finish.

If you're a proactive problem-solver who thrives in a fast-paced environment, enjoys building relationships, and takes pride in delivering outstanding service, we'd love to hear from you.

What You'll Be Doing

• Coordinate end-to-end shipment movements, ensuring freight is delivered safely, efficiently, and on time.
• Monitor shipment milestones, proactively manage exceptions, and resolve operational issues.
• Build strong relationships with customers, carriers, suppliers, and internal stakeholders.
• Prepare and manage shipping documentation while maintaining accuracy and compliance.
• Communicate with key stakeholders to provide updates, resolve queries, and deliver exceptional customer service.
• Support continuous improvement initiatives and contribute to the overall success of the Control Tower team.

What You'll Bring

We're looking for someone who can think on their feet, stay calm under pressure, and genuinely enjoys delivering great outcomes for customers.

You'll have:

• A minimum of 2 years' experience in logistics, freight forwarding, transport, or supply chain operations.
• Strong attention to detail and a commitment to quality and accuracy.
• Excellent communication and stakeholder management skills.
• A proactive approach to problem-solving and issue resolution.
• A solid understanding of QHSE standards, compliance requirements, and safe work practices.
• General WHS awareness and a commitment to maintaining a safe working environment.
• Experience working with high-value, high-tech, or sensitive commodities will be highly regarded.

Why Join DSV?

At DSV, you'll be part of a global organisation where collaboration, innovation, and continuous improvement drive everything we do.

We offer:

• A supportive and inclusive team environment.
• Opportunities for career growth and development within a global business.
• Exposure to international customers and supply chains.
• A dynamic role where every day brings new challenges and opportunities.
• The chance to make a real impact on customer success and operational performance.