Control Tower Specialist

Job Summary

The Control Tower Specialist is responsible for monitoring and coordinating end-to-end logistics operations, ensuring shipment visibility, proactive communication, operational compliance, and timely issue resolution. The role serves as the key operational contact between customers, country operations teams, and agents to ensure seamless execution of shipments and service excellence across Southeast Asia.

Key Responsibilities

Shipment Management & Coordination

Monitor and manage daily shipment activities across air (main), ocean, and multimodal transportation.

Ensure shipments are executed in accordance with customer requirements and agreed service levels.

Coordinate closely with origin and destination teams, and agents to ensure smooth shipment movement.

Monitor shipment milestones and ensure timely updates in operational systems.

Track urgent and critical shipments and provide proactive status updates to stakeholders.

Customer & Stakeholder Communication

Serve as the primary operational contact for assigned customer accounts.

Provide shipment status updates, exception reports, and recovery plans to customers and internal stakeholders.

Escalate potential delays, service failures, or operational risks in a timely manner.

Maintain effective communication with regional offices, country teams, and service providers.

Exception & Escalation Management

Investigate and resolve shipment exceptions, including delays, customs issues, documentation discrepancies, cargo damage, and routing challenges.

Coordinate corrective actions with relevant stakeholders to minimize service impact.

Support root cause analysis and implementation of preventive measures.

SOP & Compliance Management

Adhere to customer-specific SOPs and company operational procedures.

Support the review and maintenance of operational work instructions and procedures.

Ensure compliance with customer requirements, trade regulations, and company policies.

Maintain accurate and complete operational records and documentation.

Performance Monitoring & Reporting

Monitor operational KPI performance and identify potential service risks.

Prepare shipment reports, exception reports, and operational summaries.

Support customer business reviews by providing operational data and insights.

Ensure data integrity and accuracy within operational systems.

Continuous Improvement

Identify opportunities to improve operational efficiency and service quality.

Participate in process improvement initiatives and customer projects.

Share best practices and lessons learned across regional teams.

Support implementation of new customer programs, SOPs, and operational requirements.

Qualifications

Diploma or Bachelor's Degree in Logistics, Supply Chain, Transportation, Business, or related field.

2-5 years of experience in freight forwarding, logistics operations, supply chain coordination, or customer service.

Experience in air freight, customs clearance, or transportation management is preferred.

Knowledge of international shipping documentation and logistics processes.

Join us at AIT, where we believe every day presents anopportunity to make a global impact!

We’re problem solvers, driven by our curiosity andcreativity, in endless pursuit of solutions for our customers. Together, wechampion the strength of our global teams. And, as trusted advisors, we goabove and beyond, working together in a supportive and collaborativeenvironment to ensure customer satisfaction. 

Through the company's continued growth, we challengeourselves to be better, continuously learning and growing in our dynamicenvironment. Helping others is at the core of our culture, join us in findingfulfillment by giving back to our local communities as the united team that isAIT. Find out what

ourpeople deliver.®

means when you come move the world with us!

Hear directly from our teammates at AIT Worldwide Logisticsand make us the next stop on your career journey.

If you are excited about this opportunity and want to be apart of our dynamic team, we encourage you to apply now.