Controller - External Catering

Main Objectives

Supervises the external catering requirements while maintaining the relationship with the customers, ensuring the day-to-day running of the assigned catering units and to ensure that all the requirements of the clients are up-to-date, liaises with other sections within the Catering in order to ensure that all the menus of outside catering and other items are prepared accordingly and delivered on time under the right condition.

Main Duties

o Create and update menus for outside catering, including related items such as menu brochures, while considering customer preferences and market trends to attract and retain customers to ensure that catering offerings are tailored to meet customer expectations and align with current market demands.

o Coordinate with relevant departments to ensure timely availability of catering requirements, including service equipment and supplies.

o Ensures that the optimal stock level is maintained to avoid shortages and overstocking.

o Perform on-job training for subordinate on all functions, ensuring they are proficient in all tasks and adhere to the highest hygiene standards.

o Performs regular spot checks pertaining service and food quality to ensure that deviation from the expected quality can be identified and addressed promptly.

o Monitor and maintain pricing, availability, and accuracy of outside catering menus and related items to ensure menus are up-to-date, prices are competitive and customers receive accurate information.

o Perform various administrative tasks such as managing staff schedules, coordinating shift changes, maintaining overtime records, planning menus, keeping daily catering records, and generating statistics to ensure efficient operations and effective management of administrative tasks.

o Oversee waste management and analyse meal proportions to optimize efficiency and minimize costs.

o Ensure proper maintenance of equipment, promptly reporting any damages or issues, and contribute to the development of a safe and compliant work environment. This is to ensure smooth operations, employee safety, prevent disruptions and ensures compliance with regulations.

o Comply with Company's and airport authorities’ health, safety & security requirements.

o Carries out other similar or related duties as directed by the management.

Work Contacts

Internal:

Daily contact with all departments within the organization up to department heads level.

External:

Customers and clients.

Independence Of Operation

Works according to established procedures but needs to choose the actions according to individual situations.

Leadership Responsibility

External Catering employees in the assigned outlets.

Safety & Security Responsibility / Accountability

o Security responsibility and accountability, has direct coordination with the Security Manager in compliance with the established Security Management System of the company. This includes reporting of unauthorized access (intrusion), unauthorized use of company equipment / properties and any form of pilferage including any act that is against the company’s security policy.

o Safety responsibility and accountability includes direct coordination with the Ramp Safety & ERP section for any investigation relating to safety and security. Responding to emergency situations as per the company’s established Emergency Response Plan, BCAA and BAC.

Physical Effort

80% of the work time will be spent checking the assigned External Catering units.

Work Environment

Normally air–conditioned working environment. However, will be sometimes be exposed to prevailing weather, such as to the heat in the kitchen area.

Minimum Requirements

Education:

A minimum of a Bachelor’s degree or an equivalent level of working experience.

Experience:

7 years experience in institutional catering and/or first-class hotels.

Other Essential Requirements:

o Excellent communication and organizational skills are required.

o Thorough understanding of Catering processes.

o Thorough understanding Catering and Hotel Industry Market within Bahrain.

o High coordination skills.

o Detail orientation and result focus.

o Ability to work well with others within a culturally diverse environment.

o Ability to work a flexible schedule.

Work Location: Hybrid remote in Al-Muḥarraq