Controls Engineer, Amazon Data Services, Inc

Description Fulfillment by Amazon (FBA) enables millions of sellers worldwide to leverage Amazon's world-class fulfillment network — from storage and pick-pack-ship to customer service and returns. FBA Support Operations (S-Ops) is the team that ensures sellers receive best-in-class support throughout their FBA journey. We manage end-to-end seller support across multiple FBA programs, drive contact elimination through automation and process improvement, and continuously raise the bar on seller experience. Our mission is to make every seller interaction effortless — and where possible, eliminate the need for sellers to contact us at all.

The FBA S-Ops org is looking for a Senior Program Manager to serve as the FBA owner for a high-visibility, strategic program focused on accelerating growth for a curated cohort of high-growth international sellers. In this role, you will work cross-functionally with teams across FBA operations, supply chain, and business partners to diagnose seller pain points and design solutions across short-, mid-, and long-term horizons — ensuring sellers receive the right resolution at the right time. Beyond problem-solving, you will partner closely with business teams to identify and unlock growth opportunities, helping these sellers grow faster on Amazon and FBA. You will build the shared data foundation, define success metrics, coordinate functional owners, and drive accountability from kickoff through delivery.

Successful candidates will bring senior program management experience in a global, cross-functional organization, a strong track record of driving ambiguous programs to measurable outcomes, and the influencing skills to align senior stakeholders across geographies without formal authority. We are looking for someone who reads operational data fluently, writes VP-ready documents, and builds mechanisms where none exist — someone who does not wait for a playbook but creates one.

Key job responsibilities

• Serve as the FBA-level program owner for a strategic international seller initiative: set the agenda, align functional owners across FBA operations, supply chain, and business partner teams, and

Basic Qualifications

• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• Bachelor's degree
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

• Knowledge of critical data center equipment
• Knowledge of critical data center equipment
• Experience in project management in data centers or comparable critical infrastructure
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
• Provide technical assistance and support to operations during life cycle of the data center.
• Review results and action items from the quarterly maintenances for BMS and EPMS and take actions to get them resolved.
• Develop BMS & EPMS projects scope of work, schedule, budget, and level of efforts (LOE) to projects requested by customers and stakeholders.
• Manage scope, schedule, finance and execution of BMS and EPMS improvement projects in AWS data centers.
• Assist in procurement related activities including request for quotation/proposals, responding to request for information, review of vendors proposal and issuance of purchase orders.
• Participate in AWS global on-call schedule to provide immediate BMS and EPMS technical support to in-service data centers.
• Attend project related meetings, coordinate with project leaders and regularly report status to Controls and stakeholders management.
• Support Controls projects related commissioning activities in the data centers.
• Review, implement, troubleshoot and iterate on the controls sequence of operation (SOO) and provide necessary feedback to the design team.
• Develop and modify controls logic programming and graphical user interfaces.
• Manage multiple stakeholder deliverables, requirements and navigate challenging situations.
• Financially manage BMS and EPMS service contracts.
• Frequently visit (locally) assigned in-operation data centers to troubleshoot, meet customers, supervise vendor’s work to ensure compliance with the scope, design, SOO and applicable local codes.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, GA, Covington - 111,300.00 - 186,100.00 USD annually

USA, GA, JACKSON - 111,300.00 - 186,100.00 USD annually

USA, GA, Jackson - 111,300.00 - 186,100.00 USD annually

USA, GA, LITHIA SPRINGS - 111,300.00 - 186,100.00 USD annually

USA, GA, Lithia Springs - 111,300.00 - 186,100.00 USD annually

USA, OH, New Albany - 111,300.00 - 186,100.00 USD annually

USA, OH, Trenton - 111,300.00 - 186,100.00 USD annually

Company

• Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34

Job ID: A10464142