Controls / PLC Engineer - FAST Ticketing Operations

Engineering degree/diploma - Electrical / Electronics / Automation / Mechatronics or related
Open Positions : 08

Role Overview

We are looking for Controls / PLC Engineers to provide structured Level 1, Level 2 and Level 3 support for FAST ticketing operations, covering PLC/HMI troubleshooting, robotics interfaces, CNC, IIoT/MQTT and controlled escalation to the Core Controls Engineering Team.

Key Responsibilities

• Review FAST incidents and service requests, validate ticket completeness and capture plant, line/station, equipment, alarms, logs, screenshots, PLC/HMI versions and troubleshooting history.
• Classify tickets by category, severity, support level, ownership and escalation requirement; provide first response and maintain ticket updates through closure.
• Execute approved troubleshooting playbooks, health checks, alarm/log reviews, configuration verification and basic connectivity/interface checks.
• Diagnose controls systems across PLC, HMI, field devices, industrial communications, robotics interfaces, IIoT/MQTT components and manufacturing applications.
• Perform approved PLC/HMI program corrections, recurring-defect analysis, root-cause analysis and corrective/preventive action recommendations.
• Support Fanuc and ABB robot-related controls queries and coordinate with robot engineering / Core Controls teams as required.
• Support CNC-related issues including Siemens SINUMERIK ONE and controls integration within approved scope.
• Troubleshoot controls-side symptoms for OMS, QTS/QLSCM, VTAG/GPTS and MQTT/IIoT interfaces and coordinate with resolver groups.
• Prepare technically complete escalations including reproduction steps, logs, code/configuration deltas, impact assessment, rollback considerations and test evidence.
• Follow change-management, access-control, plant-safety, cybersecurity, backup, validation, rollback and approval requirements; no unapproved production changes. <

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