ControlUp Engineer / Administrator

Role & responsibilities

Job Summary

We are seeking a skilled ControlUp Engineer/Administrator with 5-7 years of experience in End User Computing (EUC), Virtual Desktop Infrastructure (VDI), and Digital Workplace technologies. The ideal candidate will be responsible for implementing, managing, monitoring, and optimizing the ControlUp platform to ensure proactive monitoring, performance analytics, and seamless end-user experience across Citrix, VMware Horizon, Microsoft AVD, and physical endpoints.

Key Responsibilities

Implement, configure, and administer the ControlUp Real-Time Monitoring and ControlUp Insights platform.

Monitor and optimize performance of Citrix Virtual Apps & Desktops, VMware Horizon, Azure Virtual Desktop (AVD), and Windows endpoints.

Create dashboards, reports, alerts, triggers, and automated remediation actions.

Analyze EUC performance metrics and identify bottlenecks affecting end-user experience.

Integrate ControlUp with ITSM and monitoring tools such as ServiceNow, Power BI, Splunk, Microsoft Sentinel, and other enterprise platforms.

Perform root cause analysis (RCA) for user experience and VDI-related incidents.

Manage ControlUp Agents, Monitors, Scoutbees, and Edge DX deployments.

Develop and maintain automation scripts using PowerShell.

Collaborate with EUC, Infrastructure, Networking, Security, and Cloud teams to resolve complex issues.

Create operational documentation, monitoring runbooks, SOPs, and knowledge articles.

Participate in capacity planning, performance tuning, and environment health assessments.

Support enterprise-wide monitoring initiatives and service improvement programs.

Required Skills

ControlUp

ControlUp Real-Time Console

ControlUp Insights

ControlUp Edge DX

ControlUp Scoutbees

Trigger-Based Automation

Synthetic Monitoring

Reporting and Analytics

EUC & VDI Technologies

Citrix Virtual Apps and Desktops

VMware Horizon

Azure Virtual Desktop (AVD)

Remote Desktop Services (RDS)

Windows 10/11 Administration

Scripting & Automation

PowerShell

REST APIs

Automation workflows

Monitoring & Troubleshooting

User Experience Monitoring

Performance Analysis

Log Analysis

Incident & Problem Management

Root Cause Analysis

Desired Skills

Experience with Microsoft Intune, SCCM/MECM, and Endpoint Management.

Knowledge of Azure Infrastructure and Microsoft 365 services.

Experience integrating ControlUp with ServiceNow, Splunk, Sentinel, or Power BI.

Familiarity with ITIL processes and IT Service Management.

ControlUp certifications are preferred.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or related field.

5-7 years of experience in EUC, VDI, or Infrastructure Monitoring.

Minimum 2-3 years of hands-on experience with ControlUp administration and monitoring.

Strong troubleshooting and analytical skills.

Excellent communication and stakeholder management abilities.

Preferred Certifications

ControlUp Certified Professional (CCP)

Citrix Certified Associate/Professional (CCA-V/CCP-V)

VMware VCP-DTM

Microsoft Azure Administrator Associate

Microsoft Endpoint Administrator Associate